Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My account was blocked

  • 5 replies
  • 3 have this problem
  • 10 views
  • Last reply by benchman

more options

I've created my firefox account with the email benchman.logins@tutanota.com. The confirmation link was sent there, but I had problems accessing my account and it was temporarily blocked. Now it is working OK, but my Firefox account is already blocked. I see this message on the login page: "The confirmation email we sent to benchman.logins@tutanota.com was returned and we’ve locked your account to protect your Firefox data." So, that's why I'm writing here. Please resend the confirmation link again.

I've created my firefox account with the email benchman.logins@tutanota.com. The confirmation link was sent there, but I had problems accessing my account and it was temporarily blocked. Now it is working OK, but my Firefox account is already blocked. I see this message on the login page: "The confirmation email we sent to benchman.logins@tutanota.com was returned and we’ve locked your account to protect your Firefox data." So, that's why I'm writing here. Please resend the confirmation link again.

Chosen solution

Hello benchman,

Don't you just hate it when things like this happen .....

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

(you'll have to scroll down some)

'Hope that helps  !

Read this answer in context 👍 0

All Replies (5)

more options

Chosen Solution

Hello benchman,

Don't you just hate it when things like this happen .....

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

(you'll have to scroll down some)

'Hope that helps  !

more options

Thank you for the response, McCoy! Should I wait 24 hours since I've created the account? Or since the email was returned and my account was blocked?

more options

benchman said

Thank you for the response, McCoy! Should I wait 24 hours since I've created the account? Or since the email was returned and my account was blocked?

I'd say : the latter.

Fingers crossed that everything will be alright then .....

more options

Ok, thank you! Will try tomorrow))

more options

Coming to this re-sync page today solved the issue, I've successfully resent the confirmation email. Thank you for help!