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i cannot sign onto vanguard site keeps redirecting, cannot load

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cor-el replied
baymanfree
baymanfree

i am trying to sign onto vanguard web site to view my account. when i hit log on it redirect me to a blank page that says it cannot load, try again. nothing happens

i am trying to sign onto vanguard web site to view my account. when i hit log on it redirect me to a blank page that says it cannot load, try again. nothing happens

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor

This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window