firefox has lost my last session and all my tabs
I cannot recover my last user session because I accepted new firefox options. This is a disaster
All Replies (1)
Hi Frederick, sorry to hear about this problem. Could you describe the steps leading up to the problem -- what options you accepted?
Meanwhile:
Could you check whether either of these are available (not hidden or grayed out):
- "3-bar" menu button > History > Restore Previous Session
- (menu bar) History (Alt+S) > Restore Previous Session
If they are missing or grayed, check either:
- "3-bar" menu button > History > Recently Closed Windows
- (menu bar) History (Alt+S) > Recently Closed Windows
Are you able to recover any closed window?
If that doesn't help...
Firefox creates numerous session history files, but because session history is only for the immediately previous session, it is unfortunately too easy to lose it. Could you start by making a backup of your existing session history files? Here's how:
Do not exit Firefox, or if you closed it, don't re-open it.
(1) To open your profile folder...
If Firefox is still running:
You can open your current Firefox settings (AKA Firefox profile) folder using either
- "3-bar" menu button > Help > More Troubleshooting Information
- (menu bar) Help (Alt+S) > More Troubleshooting Information
- type or paste about:support in the address bar and press Enter
In the first table on the page, find the Profile Folder row and click the "Open Folder" button. This should launch Windows' File Explorer listing the contents of your current profile folder.
If Firefox is closed:
Type or paste the following into the Windows Run dialog or the system search box and press Enter to launch Windows Explorer:
%APPDATA%\Mozilla\Firefox\Profiles
In that folder, do you see a semi-randomly-named folder? If so, click into it. If you find multiple such folders, find the one that was most recently updated.
(2) Copy out session history files
In your profile folder, double-click into the sessionstore-backups folder. Save all files here to a safe location such as your Documents folder.
(3) What files did you find?
The kinds of files you may find among your sessionstore files are:
- recovery.jsonlz4: the windows and tabs in your currently live Firefox session (or, if Firefox crashed at the last shutdown and is still closed, your last session)
- recovery.baklz4: a backup copy of recovery.jsonlz4
- previous.jsonlz4: the windows and tabs in your last Firefox session
- upgrade.jsonlz4-build_id: the windows and tabs in the Firefox session that was live at the time of your last update
Sometimes you can tell from the last modification time which one will have your missing tabs, but not always.
If you end up having to recover closed windows manually, please see the following articles for the steps: How to restore a browsing session from backup.