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Mihidy

Troubles with passkeys in Microsoft password manager, not Windows Hello.

Firefox Undefined
Denys replied
katsuhiromihara
katsuhiromihara

After Windows 11 Home's Microsoft password manager supports passkey, I have troubles with passkeys in Microsoft password manager, not Windows Hello.

  1. Firefox failed to login into sites with passkeys in Microsoft password manager tied with sites.
  2. After Firefox added a passkey into Microsoft password manager (at that time, no error occurs and display succeed messages), Firefox an Microsoft Edge (Chromium based) fails to login by the passkey. And this trouble continues after Edge replaces the passkey tied with the site.

So, I can't use passkeys in Microsoft password manager.

Have you heard something like this troubles?

OS: Windows 11 Home 25H2 (Japanese locale) Firefox 151.0.3 (x86_64 with Japanese locale. On second trouble, I used the latest version at the old time) Edge: 149.0.4022.52 (Official build with Japanese locale)

After Windows 11 Home's Microsoft password manager supports passkey, I have troubles with passkeys in Microsoft password manager, not Windows Hello. # Firefox failed to login into sites with passkeys in Microsoft password manager tied with sites. # After Firefox added a passkey into Microsoft password manager (at that time, no error occurs and display succeed messages), Firefox an Microsoft Edge (Chromium based) fails to login by the passkey. And this trouble continues after Edge replaces the passkey tied with the site. So, I can't use passkeys in Microsoft password manager. Have you heard something like this troubles? OS: Windows 11 Home 25H2 (Japanese locale) Firefox 151.0.3 (x86_64 with Japanese locale. On second trouble, I used the latest version at the old time) Edge: 149.0.4022.52 (Official build with Japanese locale)

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

From you post, looks like the issue is not Firefox-specific, but a generał issue with Microsoft password manager. Unfortunately, that means that the issue falls beyond the scope of this forum. Please reach out to Microsoft support instead.

As a moderator, I’m going to lock the thread and mark it as off-topic. Please see Mozilla Support rules and guidelines for more information.