Exchange auth error (bug1975860)
got a new PC, trying to add my email accounts to thunderbird. everything is working except for my hotmail account. I have tried reinstalling, changing settings etc. I removed my account from thunderbird on the old PC tried adding it to the new pc and I just keep getting this error "Exchange auth error" I cannot change the 02uthentic type as i cant add the outlook account. I have no problems adding it back to the thunderbird on the old pc. I have changed my password 4 times thinking it was the problem but nothing. this is what i get everytime.
I have signed into the web and made sure the "imap is on to allow other apps, programs etc" still get nothing. I downloaded the thunderbird app to my phone to try and i have no problem adding my hotmail account. it's only on this new pc with thunderbird, both tunderbirds are the same build# 140.2.0 on both new and old pc.
any help would be awesome, thank you
Novain'i Wayne Mery t@
All Replies (11)
So, you can't add the account as IMAP with the old-style setup wizard? Is this an actual Exchange account, requiring the Owl add-on, or one where IMAP/SMTP is enabled?
I dont even get to the spot where I can change the server settings. I get to where it says email then password.
After you enter your password it should bring you to the spot where you can change the settings but I get the error after I put my password in. It's just a regular hotmail account.
There shouldn't be any issues with a consumer hotmail account, i.e. standard IMAP. I suggest you click Manual config. and enter these settings:
outlook.office365.com, 993, SSL/TLS, OAuth2, email address
smtp.office365.com, 587, STARTTLS, OAuth2, email address
Don't enter the account password - that will be needed in the OAuth authentication window on first connection to the server.
Another way to avoid interference is to add the account Offline (click icon at left end of status bar). Once added, go back online, select Inbox, enter account password in OAuth window.
There is no option for manual enter until after the password is entered and it's on the next screen
There is no option for manual enter until after the password is entered and it's on the next screen
See the attached picture. Go Offline. Start the new account wizard after disabling the account hub in Settings (explained in the link in my first reply). Enter your name and email, omit password. Click Configure manually. Enter settings for hotmail, Done, go back online, open Inbox, complete authentication.
was finally able to take a look at it when i got back home from the cottage. I disablld the Hub, no manual configuration needed and it was added perfect.
thank you so much!
does anyne know why this happens?
paulsnyder1 said
was finally able to take a look at it when i got back home from the cottage. I disablld the Hub, no manual configuration needed and it was added perfect. thank you so much! does anyne know why this happens?
Are you asking why a deeply flawed feature is inflicted on users without any adequate testing or explanation of workarounds? Good question.
lol. more so, as to why it would change when setting up on a new pc but not on anything else
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