Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update

  • 1 valiny
  • 0 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i david

f4ank
f4ank
more options

Hello, Every time I update, this is the second time, Thunderbird tells me I'm using an old profile. I have to re-enter the username and password for all my accounts until the next update. What can I do to avoid this problem after two updates?

If this problem persists, I'll have to upgrade my software.

Sincerely,

translated with google

Hello, Every time I update, this is the second time, Thunderbird tells me I'm using an old profile. I have to re-enter the username and password for all my accounts until the next update. What can I do to avoid this problem after two updates? If this problem persists, I'll have to upgrade my software. Sincerely, translated with google

All Replies (1)

david
david
  • Top 10 Contributor
more options

Sometimes thunderbird does create a new profile, but the old one should still be there. Try this - click help>troubleshootinginformation - scroll down to 'profiles' and click 'about:profiles' - see if your prior account is listed and click the 'launch' button to activate it

Helpful?

Mametraha fanontaniana

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.