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incoming email appears with the raw source format

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Rizka Faujiah
Rizka Faujiah
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Halo, I really need help. In my office, we use the latest version of Thunderbird (141.0) on Windows 10 64-bit. There have been no problems so far. However, after updating Thunderbird to version 140.1.1, a new problem has emerged, new emails are displayed in raw format (it seems there is a bug in converting to HTML), especially from outlook mail, Almost all users are affected. Has anyone else experienced this? And what's the solution?

Thank You, Rizka

Halo, I really need help. In my office, we use the latest version of Thunderbird (141.0) on Windows 10 64-bit. There have been no problems so far. However, after updating Thunderbird to version 140.1.1, a new problem has emerged, new emails are displayed in raw format (it seems there is a bug in converting to HTML), especially from outlook mail, Almost all users are affected. Has anyone else experienced this? And what's the solution? Thank You, Rizka
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Ed
Ed
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If you're using Bitdefender antivirus, it might be caused by that. Note that disabling only Bitdefender Antispam will not help. Try this, which may or may not work:

Open Bitdefender 

- go to Protection > Online Threat Prevention > toggle off the 'Encrypted web scan' setting

New messages downloaded after that will hopefully be OK. However, old messages already downloaded to Thunderbird cannot be fixed. If old messages are still on your pop server, you can try downloading them again.

If you're using another antivirus, try disabling it and see what happens.

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