crashhelper.exe gets run and its making firefox slack
I have Firefox running on 3 machines, only one of them is synced to my Firefox account, so that means that I am not running the same addons on all of them. I have Firefox running on Windows 10 and the two other are running on Windows 11. From time to time, I notice that Firefox is running slow and its unable to open normal websites like facebook, instagram, youtube, or any other website that I normally browse, and when I check the Task Manager I can notice one unusual exe running named "crashhelper.exe" which is located in the Firefox installation directory and its signed by Mozilla. Once I kill this task Firefox continues working as nothing happened. This is happening since the last update which was few weeks ago (if I remember correctly). What is this app doing and why it is making Firefox stop opening websites?
All Replies (4)
Few updates later (yesterday was the last one) and the problem is still there. btw i am running i7-9700k on my PC, so its not just 11-13th gen as they claim... i am already starting to migrate to other browsers since i am working as a web dev (like all of my colleagues), so if this doesnt get solved soon, we can say goodbye to Firefox.
This process is not unusual. It's completely normal and it's very unlikely that it creates any issues.
It only receives and gathers crash annotations for the various processes and write out minidumps when requested to.
TyDraniu said
This process is not unusual. It's completely normal and it's very unlikely that it creates any issues. It only receives and gathers crash annotations for the various processes and write out minidumps when requested to.
as i noted in my original post, when "crashhelper.exe" is running, i cant open any website, its just goes on loading indefinitely... i dont have problem with "crashhelper.exe" gatthering crash annotations, i have problem with Firefox not being able to open any website at times and killing "crashhelper.exe" seems to help...
In that case, I guess it would be better to report a bug. Devs should take a look at it.
Can you report it on https://bugzilla.mozilla.org ? Thanks.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.