Filter log is will not show entries. Only asks to enable logging. Just started a week or so ago.
Running TB version 68.4.1 (32bit) on windows 10 home. About two weeks ago, I was editing and adding message filters and checking the filter log. All good. Suddenly and for no apparent reason I started getting a message box asking to enable filter logging instead of the actual filter log.I check the box and 'ok'. Still not able to view filter log. Keeps showing the message box. I have one extension enabled - 'Thunderbird Conversations'. I have tried restarting - no good. The surprising thing is that the filter log will show data if TB started in 'safe mode'. I wonder - do I have too many rules? I have 27 filters enabled and they all seem to be working. I use the filter log to trouble shoot and enable new rules and update old ones.
Vahaolana nofidina
The filter log is filterlog.html, in the same folder as the msgFilterRules.dat file, in Mail/<popaccount> or ImapMail/<imapaccount>. To open the profile folder, Help/Troubleshooting, click Open Folder. Close TB before you delete or rename files.
As you can see from the safe mode kb article, safe mode involves a number of factors besides disabling add-ons, although I'm not sure which of these would affect the log. It's easy to rebuild the layout by checking 'Reset toolbars and controls' at the safe mode prompt, then 'Make changes and restart', but I would be surprised if this fixed the log issue.
Hamaky an'ity valiny ity @ sehatra 👍 0All Replies (4)
If the log works in safe mode, and Conversations is your only add-on, then I recommend you disable Conversations and see if the log works in normal mode. I don't think the number of filters is a problem:
http://kb.mozillazine.org/Limits_(Thunderbird)#Message_filters
I disabled the conversations and restarted - no difference. A shot of the box that appears when I click on filter log is attached. I have checked the log box and clicked on ok, no change. I clicked on clear log and also got no change. This issue just started in the last week or so after I was testing and implementing a bunch of new rules and changes to others. I even downloaded and installed the latest version of the conversations add- on. I suspect a log file is corrupted, but do not know where such files might live or which ones to check. Any assistance would be greatly appreciated as this is a bit of a nuisance.
Vahaolana Nofidina
The filter log is filterlog.html, in the same folder as the msgFilterRules.dat file, in Mail/<popaccount> or ImapMail/<imapaccount>. To open the profile folder, Help/Troubleshooting, click Open Folder. Close TB before you delete or rename files.
As you can see from the safe mode kb article, safe mode involves a number of factors besides disabling add-ons, although I'm not sure which of these would affect the log. It's easy to rebuild the layout by checking 'Reset toolbars and controls' at the safe mode prompt, then 'Make changes and restart', but I would be surprised if this fixed the log issue.
I was able to restore the filter log functionality by following your directions and restarting in safe mode and checking 'Reset toolbars and controls'. Restarted the application and the functionality returned. Thanks for your help.