Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Amazon Not Displaying Properly

  • 4 biyano
  • 4 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya jonzn4SUSE

sdodell
sdodell
more options

For a few days, Amazon has not displayed properly, with black screens and other problems, see sttached. Works fine in Edge.

For a few days, Amazon has not displayed properly, with black screens and other problems, see sttached. Works fine in Edge.
Bafoto sur écran jointes

Solution eye eponami

The problem has resolved on its own...I didn't do anything. Thanks for helping.

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Links to the issue you're seeing would be helpful. I just ordered something today had no issues.

Did you clear your cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Remove websites from the address bar suggestions. Make sure you know the login info because this will remove it. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

Ezalaki modifié na jonzn4SUSE

sdodell
sdodell Nkolo motuna
more options

Solution eye oponami

The problem has resolved on its own...I didn't do anything. Thanks for helping.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

For future troubleshooting:

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Glad to hear, now mark this as resolved and get back to shopping. Have a good day.  ;-)