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Mozilla Firefox Send and Firefox Signin

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 24 views
  • Eyano yasuka ya cor-el

werner.schiedlmeier
werner.schiedlmeier

Executive summary WS No. 01/10.06.2020: Why does the login to my Firefox account under Firefox Send (see reference a,b, c) fail continuously?

Reference: a) Firefox 77.0.1 (64 bit) - Windows 10 - Firefox Send in connection with my Firefox account, b) https://send.firefox.com/login/?utm_source=fxa-toolbar&utm_medium=referral&entrypoint=fxa_discoverability_native or c) https://send.firefox.com/

Cons: So I can only use the default setting under Firefox Send. I have no options, even if I am logged in to other Mozilla services at the same time.


Further notes:

a) The login to the sync service is successful in all cases: https://accounts.firefox.com/?context=fx_desktop_v3&entrypoint=fxa_app_menu&action=email&service=sync

b) The login to the account settings is successful in all cases: https://accounts.firefox.com/signin

Thanks for your hints ! werner.schiedlmeier@t-online.de P.S.: I'm new here! How do I find my problem and possible solutions again?


Translated with www.DeepL.com/Translator (free version)

Executive summary WS No. 01/10.06.2020: '''Why does the login to my Firefox account under Firefox Send (see reference a,b, c) fail continuously? ''' Reference: a) Firefox 77.0.1 (64 bit) - Windows 10 - Firefox Send in connection with my Firefox account, b) https://send.firefox.com/login/?utm_source=fxa-toolbar&utm_medium=referral&entrypoint=fxa_discoverability_native or c) https://send.firefox.com/ Cons: So I can only use the default setting under Firefox Send. I have no options, even if I am logged in to other Mozilla services at the same time. Further notes: a) The login to the sync service is successful in all cases: https://accounts.firefox.com/?context=fx_desktop_v3&entrypoint=fxa_app_menu&action=email&service=sync b) The login to the account settings is successful in all cases: https://accounts.firefox.com/signin Thanks for your hints ! werner.schiedlmeier@t-online.de P.S.: I'm new here! How do I find my problem and possible solutions again? Translated with www.DeepL.com/Translator (free version)

All Replies (2)

werner.schiedlmeier
werner.schiedlmeier Nkolo motuna

Hello,

to top it all off, I'll give myself an answer! I hope that my answer is not the only one, because it only partially satisfies me!

So I didn't give up, and tested several portable 64-bit versions of Firefox from PortableApps.com(Sourceforge) starting with version 57.0, most recently version 77.0.1

Unlike the setup version of the 64-bit browser under Win 10, all portable versions worked fine on my computer. Here I was able to perform the personal login to Firefox Send correctly, so that all described functions were available. From my point of view the described problem seems to be limited to a problematic user interface of the above mentioned setup version of the browser. For my part, I try to solve the problem by reinstalling the current version and if that doesn't help, I wait for a new version. This will come soon!


With kind regards W.S.

Translated with www.DeepL.com/Translator (free version)

cor-el
cor-el

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window