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Using Firefox with My Yahoo on Mac and my iPad... with writing email or on Internet, screen will suddenly bounce out to desktop or previous screen.

Firefox Troubleshooting
oakbuck replied 13 years ago
oakbuck
oakbuck

Ur feedback page won't send when I hit send so lets try this. With "New" Mac and iPad (#1) using Firefox, I will be writing an email in Yahoo Mail and get bounced out of what I am writing back to my desktop/app screens page (iPad) or back 1-2 screens (when on Mac). Mac automatically saves my writing to Yahoo Drafts, but iPad I lose everything I was working on. Plus, I get bounced out of Internet sites suddenly too on either device! Didn't happen 6 to 8 months ago. I cleared cookies/data on iPad and logged out of all open apps on iPad and still happens. Happens on iPad with low batter or just charged.

FYI - 250 Characters is not enough space to give you feedback on your feedback screen by the way! Your Ideas screen wouldn't send either when I tried to write you that way. It just sat there. When on Mac.

Ur feedback page won't send when I hit send so lets try this. With "New" Mac and iPad (#1) using Firefox, I will be writing an email in Yahoo Mail and get bounced out of what I am writing back to my desktop/app screens page (iPad) or back 1-2 screens (when on Mac). Mac automatically saves my writing to Yahoo Drafts, but iPad I lose everything I was working on. Plus, I get bounced out of Internet sites suddenly too on either device! Didn't happen 6 to 8 months ago. I cleared cookies/data on iPad and logged out of all open apps on iPad and still happens. Happens on iPad with low batter or just charged. FYI - 250 Characters is not enough space to give you feedback on your feedback screen by the way! Your Ideas screen wouldn't send either when I tried to write you that way. It just sat there. When on Mac.

All Replies (3)

Donnie
Donnie

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

oakbuck
oakbuck Question owner

Application Basics 

       Name
       Firefox

       Version
       18.0.2

       User Agent
       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Adblock Plus
       2.2.3
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

       AddThis
       3.5.9
       true
       {3e0e7d2a-070f-4a47-b019-91fe5385ba79}

       Facebook Toolbar
       1.8.2
       true
       firefox@facebook.com

       Yahoo! Toolbar
       2.5.1.20121012015120
       true
       {635abd67-4fe9-1b23-4f01-e679fa7484c1}

       Fast Dial
       4.3.1
       false
       fastdial@telega.phpnet.us

       Google Gears
       0.5.36.0
       false
       {000a9d1c-beef-4f90-9363-039d445309b8}

       InvisibleHand
       3.8.28
       false
       canitbecheaper@trafficbroker.co.uk

       PriceBlink
       3.5.2
       false
       info@priceblink.com

       ShopAtHome.com Toolbar
       6.0.6.0
       false
       toolbar@shopathome.com

       StumbleUpon
       4.16
       false
       {AE93811A-5C9A-4d34-8462-F7B864FC4696}

       Zynga Community Toolbar
       3.18.0.7
       false
       {7b13ec3e-999a-4b70-b9cb-2617b8323822}

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       1048576

       browser.cache.disk.smart_size_cached_value
       798720

       browser.cache.disk.smart_size.first_run
       false

       browser.history_expire_days.mirror
       180

       browser.places.importBookmarksHTML
       false

       browser.places.importDefaults
       false

       browser.places.leftPaneFolderId
       -1

       browser.places.migratePostDataAnnotations
       false

       browser.places.smartBookmarksVersion
       4

       browser.places.updateRecentTagsUri
       false

       browser.search.useDBForOrder
       true

       browser.startup.homepage
       http://my.yahoo.com/

       browser.startup.homepage_override.buildID
       20130201065344

       browser.startup.homepage_override.mstone
       18.0.2

       browser.tabs.warnOnClose
       false

       dom.disable_open_during_load
       false

       extensions.lastAppVersion
       18.0.2

       font.name.serif.x-western
       Arial

       font.size.variable.x-western
       18

       gfx.blacklist.webgl.msaa
       4

       keyword.URL
       http://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=

       network.cookie.cookieBehavior
       1

       network.cookie.lifetimePolicy
       2

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1360820771

       places.history.expiration.transient_current_max_pages
       104858

       places.history.expiration.transient_optimal_database_size
       85899344

       places.last_vacuum
       1300407105

       print.macosx.pagesetup-2
       PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO

       print.print_bgcolor
       false

       print.print_bgimages
       false

       print.print_command

       print.print_downloadfonts
       false

       print.print_evenpages
       true

       print.print_footerleft

       print.print_footerright

       print.print_headerleft

       print.print_headerright

       print.print_in_color
       true

       print.print_margin_bottom
       0.5

       print.print_margin_left
       0.5

       print.print_margin_right
       0.5

       print.print_margin_top
       0.5

       print.print_oddpages
       true

       print.print_orientation
       0

       print.print_page_delay
       50

       print.print_pagedelay
       500

       print.print_paper_data
       0

       print.print_paper_height
       11.00

       print.print_paper_size
       0

       print.print_paper_size_type
       1

       print.print_paper_size_unit
       0

       print.print_paper_width
       8.50

       print.print_printer

       print.print_reversed
       false

       print.print_scaling
       1.00

       print.print_shrink_to_fit
       true

       print.print_to_file
       false

       print.print_unwriteable_margin_bottom
       56

       print.print_unwriteable_margin_left
       25

       print.print_unwriteable_margin_right
       25

       print.print_unwriteable_margin_top
       25

       privacy.donottrackheader.enabled
       true

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.sanitizeOnShutdown
       true

       privacy.sanitize.timeSpan
       0

       security.disable_button.openCertManager
       false

       security.disable_button.openDeviceManager
       false

       security.warn_viewing_mixed
       false

 Graphics

       Device ID
       0x fd8

       GPU Accelerated Windows
       1/1 OpenGL

       Vendor ID
       0x10de

       WebGL Renderer
       NVIDIA Corporation -- NVIDIA GeForce GT 640M OpenGL Engine

       AzureCanvasBackend
       quartz

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       none

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.4
       4.9.4

       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC

       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC

       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC

       NSSUTIL
       3.14.1.0
       3.14.1.0
oakbuck
oakbuck Question owner

To add to my problem, update... I was trying to respond to an email someone sent me and typed two lines... I got bounced out (this was on my Mac when in Yahoo Mail) and this time it didn't save to drafts at all. Tried again, when I was almost finished with two or three lines, did it again and didn't save to drafts. Please help! I will delete any plug-ins or anything that will help me to use mail or internet without getting bounced out! So frustrated!! As I said before, this will also happen on my iPad.