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flashplayer videos - black and no sound

  • 7 replies
  • 7 have this problem
  • 19 views
  • Last reply by AliceWyman

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Apparently I need to downgrade from flashplayer 11.3 to 11.2 to solve this problem, thereby losing the security updates in 11.3. I don't want to do this.

Does anyone know approximately when a flashplayer update that fixes this problem will be available? I've waited already several months for a fix.

Apparently I need to downgrade from flashplayer 11.3 to 11.2 to solve this problem, thereby losing the security updates in 11.3. I don't want to do this. Does anyone know approximately when a flashplayer update that fixes this problem will be available? I've waited already several months for a fix.

Chosen solution

Go to www.mozilla.org or www.mozilla.org/products/download.html and click the green button to download the Firefox installer to your desktop (or other location). Once it's saved, close Firefox and then double-click the Firefox Setup 14.0.1.exe file you downloaded to start the installation. Don't worry, you will not lose your bookmarks or other user data since that's saved in a separate location from the Firefox program files.

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All Replies (7)

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The bugs in Flash 11.3 that affect Firefox may be fixed in Firefox Flash 11.4 but it may be a few weeks or longer until it is released. I completely understand not wanting to downgrade to Flash 11.2 because it is insecure. See the following for other possible workarounds:

Modified by AliceWyman

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P.S. It appears that you are using Firefox 8 which is badly outdated and insecure. You should update Firefox to the latest version, currently Firefox 14.0.1 - see Update Firefox to the latest release for details.

Modified by AliceWyman

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When I click on Help/About Firefox/Apply Update to update my version 8.0, Firefox closes and then almost immediately opens again, still at version 8.0. How do I get to version 14 without losing all my bookmarks, etc.? I thought "Apply Update" was supposed to do it for me.

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Chosen Solution

Go to www.mozilla.org or www.mozilla.org/products/download.html and click the green button to download the Firefox installer to your desktop (or other location). Once it's saved, close Firefox and then double-click the Firefox Setup 14.0.1.exe file you downloaded to start the installation. Don't worry, you will not lose your bookmarks or other user data since that's saved in a separate location from the Firefox program files.

Modified by AliceWyman

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You can also find the latest Firefox release in all languages and for all Operating Systems here:

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Thanks so much AliceWyman. Upgrading to Firefox version 14 from version 8 was simple, brought me up to date AND solved my flashplayer video problem to boot!

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Hey, that's great! Thanks for letting me know that simply installing Firefox 14.0.1 solved your issues with Flash videos.