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Reinstalled Windows, don't have recovery key, I need the passwords.

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  • Last reply by Denys
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Real Yagiz
Real Yagiz

Basically, I reinstalled Windows, and I had all my passwords and stuff on my Firefox beforehand. Now, I don't remember my accounts password, and not the security key either.

Basically, I reinstalled Windows, and I had all my passwords and stuff on my Firefox beforehand. Now, I don't remember my accounts password, and not the security key either.

Chosen solution

Hi,

Unfortunately, it's impossible to access your cloud data without your password or recovery key. You can reach out to our dedicated support for Mozilla accounts, but I'm not sure there's anything they can do.

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Denys
Denys
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Chosen Solution

Hi,

Unfortunately, it's impossible to access your cloud data without your password or recovery key. You can reach out to our dedicated support for Mozilla accounts, but I'm not sure there's anything they can do.

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