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TB stopped receiving emails

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Hi, I have two email accounts configured to Thunderbird. One stopped receiving emails this week. When I open TB, it's asking password for the account.

Then it shows at the screen bottom xxx@yyy.zz: Host contacted, sending login information.

then after a moment, a popup window says

Login to account "xxx@yyy.zz" failed Login to gamma.yyy.zz with username xxx failed.

Sending emails works ok.

Any ideas ? Possibly a corrupted profile ?

Best regards, Jarmo

Hi, I have two email accounts configured to Thunderbird. One stopped receiving emails this week. When I open TB, it's asking password for the account. Then it shows at the screen bottom xxx@yyy.zz: Host contacted, sending login information. then after a moment, a popup window says Login to account "xxx@yyy.zz" failed Login to gamma.yyy.zz with username xxx failed. Sending emails works ok. Any ideas ? Possibly a corrupted profile ? Best regards, Jarmo

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