Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird new release SOLVED by using MS repair program on the system files

  • 5 replies
  • 0 have this problem
  • 130 views
  • Last reply by Wayne Mery
  • Solved

cnveneros
cnveneros

I recent got the new thunderbird update. However i also loss all my saved messages and local folders and my contact email addresses. I really need that information for some IRS imformation. Plus u also get nothong but a bid Donate now message in the body of thunderbird. I have already donated several times. I need my information now. I am quite upset about this loss is data and email addresses.

I recent got the new thunderbird update. However i also loss all my saved messages and local folders and my contact email addresses. I really need that information for some IRS imformation. Plus u also get nothong but a bid Donate now message in the body of thunderbird. I have already donated several times. I need my information now. I am quite upset about this loss is data and email addresses.

Modified by Wayne Mery

Chosen solution

I ran MS repair program on the system files.

Read this answer in context 👍 1

All Replies (5)

Mapenzi
Mapenzi
  • Top 10 Contributor

You may be upset but donations are no insurance for being protected against errors, bugs or crashes. Actually when you launch Thunderbird what happens? Do you see the main Thunderbird window with a prompt to "Set up your existing email address" (see my image)

cnveneros
cnveneros Question owner

thanks i figured it out.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

cnveneros said
thanks i figured it out.

What happened? How did you fix?

cnveneros
cnveneros Question owner

Chosen Solution

I ran MS repair program on the system files.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Thanks for posting that interesting information