Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All buttons at top of TBird gone and I cannot add them back

  • 14 replies
  • 0 have this problem
  • 58 views
  • Last reply by Ed

more options

Something happened that took away my 'get messages' button and my 'write' button and the others that used to be there.

I can find nowhere to add these back. When I try to adde them back in view-toolbar-toolbar settings, 'SAVE' is greyed out.

Either I am a real dumb user or this is a real dumb bug that cropped up today.

I have no way to get messages or write one now.

MACOS Tahoe 26, 140.3.0esr (aarch64)

Something happened that took away my 'get messages' button and my 'write' button and the others that used to be there. I can find nowhere to add these back. When I try to adde them back in view-toolbar-toolbar settings, 'SAVE' is greyed out. Either I am a real dumb user or this is a real dumb bug that cropped up today. I have no way to get messages or write one now. MACOS Tahoe 26, 140.3.0esr (aarch64)

Modified by srd-ann-arbor

All Replies (14)

more options

Try R. click toolbar > Customize > click the 'Restore default' button lower L. corner. Restart TB and see if it behaves.

Helpful?

more options
I can find nowhere to add these back. When I try to adde them back in view-toolbar-toolbar settings, 'SAVE' is greyed out.

See if this helps. https://support.mozilla.org/kb/how-customize-toolbars

Helpful?

more options

See the image I saved of the toobar editor. "It just doesn't work."

I tried restore (grayed out), edit and save (grayed out), tried all button styles (makes no difference). I tried dragging buttons where I want them - nothing lands and sticks, and couldn't save them if it did.

I'll study that edit link some more about the toolbar editor/customizer. Maybe I am missing something that the average hacker would find obvious.

All these options are part of the problem of why things go wrong with software. There are too many possibly untested paths through the code. I've been using computers since the TRS80 and have a CS degree. So I figure it should not be this hard for me to find something that works. Sorry for the rant.

If I don't find a solution soon, I'll tell you all how I really feel.  :-)

Helpful?

more options

View > Folders > Folder Pane Headers will bring back "New Messages" and get messages.

Helpful?

more options

I tried that , and restarted email, and nothing changed. Here is what I see.

Modified by srd-ann-arbor

Helpful?

more options

On a mac I would be expecting the old fashioned menu. Did I miss a radical change in the layout of macs? If not

Try right clicking as suggested for the toolbar but select menu bar instead.

Helpful?

more options

There is no menu bar option uinder customize, nor under the customize toolbar. Under the upper right menu, there is no menu bar there nor under the tools submenu under that.

Wait: I just discovered 3 little dots. I clicked on it and it let me put back an icon for getting messages and a text buttomn for writing a message.

See the screenshots.

Modified by srd-ann-arbor

Helpful?

more options

Note that this at least lets me gets some functionality back, but it does not solve the overall problem of being unable to edit toobars.

Helpful?

more options

Try this:

Open your TB profile:

- TB menu > Help > Troubleshooting Information

- click the Application Basics > Profile Folder 'Open Folder' button

- close TB

- rename the xulstore.json file in the profile folder

- restart TB > open Customize > try to add some buttons

Helpful?

more options

Thanks everyone for the suggestions. I'm a bit burned out with TBird. I will need more time to do these tests. There are other priorities.

Modified by srd-ann-arbor

Helpful?

more options

I finally got a chance to try Troubleshooting mode. It made no difference. I have the default theme, and I have zero extensions installed.

Next chance I get, I may try the reinstall or just wait for the next update.

Helpful?

more options

srd-ann-arbor said

I finally got a chance to try Troubleshooting mode. It made no difference. I have the default theme, and I have zero extensions installed. Next chance I get, I may try the reinstall or just wait for the next update.

You renamed the xulstore.json file in the profile folder and restarted TB?

Helpful?

more options

Hi Ed. No I have not done that becasue I do not know what the side effects might be and whether I can get back to at least what I have paritally working now. Your suggestion seemed like a one way street. I was not sure I could just rename it back and restart it again to reverse the suggestion.

Since Thunderbird has become so flakey for me (see my message display issue as well) I am treading carefully. I have several years of email in dozens of folders to protect.

So please tell me more about this suggestions and how it can do no harm.

Helpful?

more options

srd-ann-arbor said

Hi Ed. No I have not done that becasue I do not know what the side effects might be and whether I can get back to at least what I have paritally working now. Your suggestion seemed like a one way street. I was not sure I could just rename it back and restart it again to reverse the suggestion. Since Thunderbird has become so flakey for me (see my message display issue as well) I am treading carefully. I have several years of email in dozens of folders to protect. So please tell me more about this suggestions and how it can do no harm.

I see nothing here about your problem with the message display.

Renaming xulstore.json won't have any effect on your emails; it should only restore the toolbars and possibly change the window size if you don't have it set to maximized. You can rename it back if necessary.

Modified by Ed

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.