
Can't reply or sent out messages - Getting Error Message
My mail server is wavecable and I haven't changed anything! A few days ago I started getting "Error [R8] Authentication Failed, must login", when sending out messages? What has changed and how do I fix?
Thanks, Mickey Denny
All Replies (2)
Those kinds of error messages usually indicate either a wrong password or wrong authentication methods. The first thing to do would be to verify that your settings are correct. I'm not familiar with that ISP, but here's what I copy & pasted from their web site, <https://astound-prod.mindtouch.us/support/email-help/email-and-server-settings-for-all-markets> :
Outgoing SMTP Mail Servers for astound.net, CA, MD, OR and WA
SMTP Authentication must be used with this option
Account Type: SMTP Port # 25 Security: None
Alternate SMTP Security: STARTLS Port #: 587
For mobile access using providers with blocked ports
STARTLS with SMTP on port 587 is currently enabled STARTLS 587
Domain: @wavecable.com Outgoing Server: mail.wavecable.com
=============
Email Server Information for astound.net, CA, MD, OR and WA
All email client programs need the following information:
Account Type: POP or POP3 (single device) / IMAP (multiple devices) Email address Name of user Login/User name Full email address Email Password
Account Type: POP/POP3
Security: SSL
Port #: 995
Account Type: IMAP Security: SSL Port #: 993
Account Type: POP/POP3 Security: None Port #: 110
Account Type: IMAP Security: None Port #: 143
Incoming Mail Servers for astound.net, CA, MD, OR and WA
Domain: @wavecable.com Incoming Server: mail.wavecable.com
Noticed the link Lin posted does not work as expected so try this: https://astound-prod.mindtouch.us/support/email-help/email-and-server-settings-for-all-markets
For SMTP
- Make sure outgoing server name is correct - I'm not certain as it depends upon your email address, but you should get info from the link above.
- Port 587
- Connection SEcurity: STARTTLS
- Authentication Method: Normal Password
- username - usually full email address