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Incoming emails into BT internet account lose formatting and attachements

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  • 24 views
  • Last reply by Penne

Penne
Penne
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For the last few days emails into my BT Internet account, accessed via Thunderbird, have lost all formatting and attachements and start as below.( I have only copied part of the email). They format OK on the BT email web version and it doesn't happen with emails into my gmail account.

X-SNCR-PAB: Allowe . X-SNCR-VADESECURE: CLEA . X-RazorGate-Vade: gggruggvucftvghtrhhoucdtuddrgeeffedrtdefgddufeehieehucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuueftkffvkffujffvgffngfevqffonecuuegrihhlohhuthemuceftddunecutfgtvhguucffrghtvgcurghnohhmrghlhiculddvuddmnecujfgurhepfffhkffuggfvtgesmhdtregstddtjeenucfhrhhomheptehllhevlhgvrghrucfknhhsuhhrrghntggvuceophholhhitgihsegrlhhltghlvggrrhdqmhgvmhgsvghrrdgtohdruhhkqeenucggtffrrghtthgvrhhnpeehffeiuefghffghfeuudethfegfffhffffhedukefhleeiheeifeekfeehieffieenucffohhmrghinheprghllhgtlhgvrghrthhrrghvvghlrdgtohdruhhkpdgrlhhltghlvggrrhhlohihrghlthihrdgtohdruhhkpdhtrhhushhtphhilhhothdrtghomhdpsghisggrrdhorhhgrdhukhdpfhgrtggvsghoohhkrdgtohhmpdhinhhsthgrghhrrghmrdgtohhmpdhlihhnkhgvughinhdrtghomhdpthifihhtthgvrhdrtghomhdpfihhihgthhdrtghordhukhenucfkphepudehledrudekfedrvddvgedrvdegjeenucevlhhushhtvghrufhiiigvpedtnecurfgrrhgrmhephhgvlhhopehouddrphhtrheijedtiedrrghllhgtlhgvrghrihhnshhurhgrnhgtvgdrtghomhdpihhnvghtpeduheelrddukeefrddvvdegrddvgeejpdhmrghilhhfrhhomhepsghouhhntggvshdogeehieelieehfedt qdegkeegsgdqlhhfshhhohhppegsthhinhhtvghrnhgvthdrtghomhesvghmjeekheelrdgrlhhltghlvggrrhdqmhgvmhgsvghrrdgtohdruhhkpdhrvghvkffrpehouddrphhtrheijedtiedrrghllhgtlhgvrghrihhnshhurhgrnhgtvgdrtghomhdpshhpfhepphgrshhspdgukhhimhepphgrshhspdgumhgrrhgtpehprghsshdpghgvohfkrfepfgfupdfovfetjfhoshhtpegsthhprhgurhhgihdtvdejpdhnsggprhgtphhtthhopedupdhrtghpthhtoheplhhfshhhohhpsegsthhinhhtvghrnhgvthdrtghomh X-RazorGate-Vade-Verdict: clean 21 X-RazorGate-Vade-Classification: clean Received: from o1.ptr6706.allclearinsurance.com (159.183.224.247) by btprdrgi027.btinternet.com 

       id 67F7381D38EB21E0 for xxxxx@btinternet.com; Tue, 12 Aug 2025 16:08:15 +0100

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=allclear-member.co.uk; h=date:from:subject:mime-version:to:content-type:cc:content-type:date: from:subject:to; s=s1; bh=HmutvC8ScKJhmBFUbBTHh5hKihwmMBeQZ5aKJz1AkiY=; b=TzeFws5zxQUWzK26s9T4+8UlUiN9h9wzidxCIuBEviyc7xpVyWYseIh057J125YFoZCq aeiA4zn4m8uyCXqMHFQ1pU7RN4QUYTcTTwJYKbErovprsJ1a74F1WRn6Y5a4GZaJn9mXUT yXvA9z8GbcbL3fMCTKKwfQbtsSW6vCEqjaN/+NYNZUYVfaVZteY7qNktPM294ewbFDmtFv lZW+Y9MW9RxiZ09FxKTWJ7vpjS4l7DzL9VWnbmzO0e78/AjQtwDZGnVvb8ZYHhMogoKRjE 1eSPzVTJE8Lgcx/GIxoeMbTw8ncoeo/VCzgB804lz1vkCCTTu5f0Fs1Zl33j1D4Q== DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=sendgrid.info; h=date:from:subject:mime-version:to:content-type:cc:content-type:date: from:subject:to; s=smtpapi; bh=HmutvC8ScKJhmBFUbBTHh5hKihwmMBeQZ5aKJz1AkiY=; b=GuBi8EVaPzL36ZbmNtKXmTG7Ofjrij4ffQWSJ7t57WcuvUnbo8yZbh5N58b1swRBTLaH /tCzIooOxMP+wLKbnv6dcLlAIVgvZ/6LFKf3e42uC0N2GVcTxGCPW383Z6tiSFvcuBZEIL i3e6BuvPeNiT+8Z3ZZwlnnGfoiR4PQ5Rk= Received: by recvd-85cd49b596-tvvkm with SMTP id recvd-85cd49b596-tvvkm-1-689B58DD-2C 2025-08-12 15:08:13.053877452 +0000 UTC m=+5955819.327782232 Received: from docs02.basol.co.uk (unknown) by geopod-ismtpd-4 (SG) with ESMTP id jEZOxBEcSLSI_lcrwPGlGg Tue, 12 Aug 2025 15:08:09.785 +0000 (UTC) Date: Tue, 12 Aug 2025 15:08:13 +0000 (UTC)

For the last few days emails into my BT Internet account, accessed via Thunderbird, have lost all formatting and attachements and start as below.( I have only copied part of the email). They format OK on the BT email web version and it doesn't happen with emails into my gmail account. X-SNCR-PAB: Allowe . X-SNCR-VADESECURE: CLEA . X-RazorGate-Vade: gggruggvucftvghtrhhoucdtuddrgeeffedrtdefgddufeehieehucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuueftkffvkffujffvgffngfevqffonecuuegrihhlohhuthemuceftddunecutfgtvhguucffrghtvgcurghnohhmrghlhiculddvuddmnecujfgurhepfffhkffuggfvtgesmhdtregstddtjeenucfhrhhomheptehllhevlhgvrghrucfknhhsuhhrrghntggvuceophholhhitgihsegrlhhltghlvggrrhdqmhgvmhgsvghrrdgtohdruhhkqeenucggtffrrghtthgvrhhnpeehffeiuefghffghfeuudethfegfffhffffhedukefhleeiheeifeekfeehieffieenucffohhmrghinheprghllhgtlhgvrghrthhrrghvvghlrdgtohdruhhkpdgrlhhltghlvggrrhhlohihrghlthihrdgtohdruhhkpdhtrhhushhtphhilhhothdrtghomhdpsghisggrrdhorhhgrdhukhdpfhgrtggvsghoohhkrdgtohhmpdhinhhsthgrghhrrghmrdgtohhmpdhlihhnkhgvughinhdrtghomhdpthifihhtthgvrhdrtghomhdpfihhihgthhdrtghordhukhenucfkphepudehledrudekfedrvddvgedrvdegjeenucevlhhushhtvghrufhiiigvpedtnecurfgrrhgrmhephhgvlhhopehouddrphhtrheijedtiedrrghllhgtlhgvrghrihhnshhurhgrnhgtvgdrtghomhdpihhnvghtpeduheelrddukeefrddvvdegrddvgeejpdhmrghilhhfrhhomhepsghouhhntggvshdogeehieelieehfedt qdegkeegsgdqlhhfshhhohhppegsthhinhhtvghrnhgvthdrtghomhesvghmjeekheelrdgrlhhltghlvggrrhdqmhgvmhgsvghrrdgtohdruhhkpdhrvghvkffrpehouddrphhtrheijedtiedrrghllhgtlhgvrghrihhnshhurhgrnhgtvgdrtghomhdpshhpfhepphgrshhspdgukhhimhepphgrshhspdgumhgrrhgtpehprghsshdpghgvohfkrfepfgfupdfovfetjfhoshhtpegsthhprhgurhhgihdtvdejpdhnsggprhgtphhtthhopedupdhrtghpthhtoheplhhfshhhohhpsegsthhinhhtvghrnhgvthdrtghomh X-RazorGate-Vade-Verdict: clean 21 X-RazorGate-Vade-Classification: clean Received: from o1.ptr6706.allclearinsurance.com (159.183.224.247) by btprdrgi027.btinternet.com id 67F7381D38EB21E0 for xxxxx@btinternet.com; Tue, 12 Aug 2025 16:08:15 +0100 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=allclear-member.co.uk; h=date:from:subject:mime-version:to:content-type:cc:content-type:date: from:subject:to; s=s1; bh=HmutvC8ScKJhmBFUbBTHh5hKihwmMBeQZ5aKJz1AkiY=; b=TzeFws5zxQUWzK26s9T4+8UlUiN9h9wzidxCIuBEviyc7xpVyWYseIh057J125YFoZCq aeiA4zn4m8uyCXqMHFQ1pU7RN4QUYTcTTwJYKbErovprsJ1a74F1WRn6Y5a4GZaJn9mXUT yXvA9z8GbcbL3fMCTKKwfQbtsSW6vCEqjaN/+NYNZUYVfaVZteY7qNktPM294ewbFDmtFv lZW+Y9MW9RxiZ09FxKTWJ7vpjS4l7DzL9VWnbmzO0e78/AjQtwDZGnVvb8ZYHhMogoKRjE 1eSPzVTJE8Lgcx/GIxoeMbTw8ncoeo/VCzgB804lz1vkCCTTu5f0Fs1Zl33j1D4Q== DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=sendgrid.info; h=date:from:subject:mime-version:to:content-type:cc:content-type:date: from:subject:to; s=smtpapi; bh=HmutvC8ScKJhmBFUbBTHh5hKihwmMBeQZ5aKJz1AkiY=; b=GuBi8EVaPzL36ZbmNtKXmTG7Ofjrij4ffQWSJ7t57WcuvUnbo8yZbh5N58b1swRBTLaH /tCzIooOxMP+wLKbnv6dcLlAIVgvZ/6LFKf3e42uC0N2GVcTxGCPW383Z6tiSFvcuBZEIL i3e6BuvPeNiT+8Z3ZZwlnnGfoiR4PQ5Rk= Received: by recvd-85cd49b596-tvvkm with SMTP id recvd-85cd49b596-tvvkm-1-689B58DD-2C 2025-08-12 15:08:13.053877452 +0000 UTC m=+5955819.327782232 Received: from docs02.basol.co.uk (unknown) by geopod-ismtpd-4 (SG) with ESMTP id jEZOxBEcSLSI_lcrwPGlGg Tue, 12 Aug 2025 15:08:09.785 +0000 (UTC) Date: Tue, 12 Aug 2025 15:08:13 +0000 (UTC)

Chosen solution

What version of Thunderbird are you using ? Is the BT account POP or IMAP ?

Try this:

  • Right click on Inbox folder and select 'Properties'
  • click on 'Repair Folder'
  • Click on 'OK'
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All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

What version of Thunderbird are you using ? Is the BT account POP or IMAP ?

Try this:

  • Right click on Inbox folder and select 'Properties'
  • click on 'Repair Folder'
  • Click on 'OK'

Helpful?

Penne
Penne Question owner
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Repair folder has worked! Thank you. Much appreciated.

Helpful?

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