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lost all emails and account after update to ver 78.11.0

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  • Last reply by pf-firefox

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After updating I lost all email an account!! how can i restore them?

After updating I lost all email an account!! how can i restore them?

Chosen solution

Same problem here. None of the three profiles I could select via Help > Troubleshooting Information > about:profiles recovered my inbox or sent emails.

Copying the entire \users\<me>\appdata\roaming\thunderbird folder from a backup two days before made any difference.

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Chosen Solution

Same problem here. None of the three profiles I could select via Help > Troubleshooting Information > about:profiles recovered my inbox or sent emails.

Copying the entire \users\<me>\appdata\roaming\thunderbird folder from a backup two days before made any difference.