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Can't set up account, gives me a error saying that there's a back end service request failure

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  • Last reply by Andrew

james.searle
james.searle
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Hello!

Every time I try and log in and resubscribe to the vpn my account brings up an error saying 'back end service request failed' , this happens just after the initial sign in attempt.

I've attempted different devices, uninstalling-reinstalling and multiple os.

Any advice would be very much appreciated.

Hello! Every time I try and log in and resubscribe to the vpn my account brings up an error saying 'back end service request failed' , this happens just after the initial sign in attempt. I've attempted different devices, uninstalling-reinstalling and multiple os. Any advice would be very much appreciated.

All Replies (1)

Andrew
Andrew
  • Moderator
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If you have an active subscription, contact the Mozilla VPN team directly:

Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.

-- Otherwise, did you have an active subscription before?

What country are you located in and what is the state/province and country associated with the credit card?