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Thunderbird 78.1.1 not receiving email after Win10 update 2004

  • 2 replies
  • 2 have this problem
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  • Last reply by harper1

harper1
harper1
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Greetings, Yesterday afternoon I received and installed the Windows 10 update 2004, and also received and updated Thunderbird to 78.1.1. Since then I have been unable to receive email via Thunderbird, though I am able to send email. I have confirmed all outgoing and incoming email settings in Thunderbird with my ISP. I am able to access email via my ISP's webmail program, but cannot receive messages in Thunderbird. I have completely uninstalled Avast (using both Windows uninstall and avastclear.exe), to no effect. I have also uninstalled the Windows 10 update 2004, to no effect. I have rebooted at least a dozen times during all of this. Any ideas? Thank you. Harper

Greetings, Yesterday afternoon I received and installed the Windows 10 update 2004, and also received and updated Thunderbird to 78.1.1. Since then I have been unable to receive email via Thunderbird, though I am able to send email. I have confirmed all outgoing and incoming email settings in Thunderbird with my ISP. I am able to access email via my ISP's webmail program, but cannot receive messages in Thunderbird. I have completely uninstalled Avast (using both Windows uninstall and avastclear.exe), to no effect. I have also uninstalled the Windows 10 update 2004, to no effect. I have rebooted at least a dozen times during all of this. Any ideas? Thank you. Harper

All Replies (2)

jay.black09
jay.black09
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Were you able to figure anything out? I have a MAC and the same thing happened to me. Cannot figure this out.

harper1
harper1 Question owner
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Sorry Jay, no solution yet -- still can only send mail with Thunderbird, can't receive. When I click "get messages" the status bar reads "connected to pop.domainname.com" but nothing else happens. That status message remains unchanged for more than ten minutes (I stopped waiting after that). In case anyone else reads this and needs more troubleshooting info, I'm using Win10v2004 on an HP desktop and connected via wifi (the wifi is working fine for all connected devices in the building). In the absence of help from Thunderbird, my only option seems to be ditching TB for a different email app, which I don't want to do, but at this point I see no alternative. Help, anyone? Thank you, Harper