Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep receiving a request for a password on opening my email account.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by christ1

pete.a.davies
pete.a.davies
more options

I keep receiving a request for a password on opening my email account. Sometimes I have to put this password in twice. I do not have any saved passwords in my options/security/passwords as the 'saved password' is not highlighted. I do not have a master password. How can I stop these requests as I want to select a master password. Thank you

I keep receiving a request for a password on opening my email account. Sometimes I have to put this password in twice. I do not have any saved passwords in my options/security/passwords as the 'saved password' is not highlighted. I do not have a master password. How can I stop these requests as I want to select a master password. Thank you

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

You'll have to tell Thunderbird to remember your account password. There is a check box for this in the password prompt.

I want to select a master password.

I don't understand what that means. You can set a master password to protect any account passwords Thunderbird has remembered. You'd then be prompted for the master password when Thunderbird starts. You don't 'select' a master password though.