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Why does my printer have an error when printing from Thunderbird in Arch Linux?

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  • Last reply by archuser

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OS: Arch Linux Kernel: 4.17.2-1-ARCH DE: KDE Thunderbird: 52.8.0 (64 bit) Printer: Canon ImageRunner 1750if

When printing from Thunderbird, an error is sent to my printer: "Load Paper." Troubleshooting, of course, I ensure there is paper in the tray. After a reset of the error, I successfully print documents via Firefox and LibreOffice. Attempting a second time, I still can't print via Thunderbird. Any assistance at all would be fantastic.

Thank you, archuser.

OS: Arch Linux Kernel: 4.17.2-1-ARCH DE: KDE Thunderbird: 52.8.0 (64 bit) Printer: Canon ImageRunner 1750if When printing from Thunderbird, an error is sent to my printer: "Load Paper." Troubleshooting, of course, I ensure there is paper in the tray. After a reset of the error, I successfully print documents via Firefox and LibreOffice. Attempting a second time, I still can't print via Thunderbird. Any assistance at all would be fantastic. Thank you, archuser.

Chosen solution

my guess is the ffault paper size of the printer is not set to the same thing on the operating system as it is in Thunderbird, or on the printer perhaps. Try print previewing and checking the paper size in the print preview window.

The usual cause is A4 Vs Letter. The us manufactures the printers and firmware and installs their letter paper size as default. The rest of the world uses A4. Most linux is really developed in Europe where a4 is king. Thunderbird picks up whatever was default the first time you printed.

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Chosen Solution

my guess is the ffault paper size of the printer is not set to the same thing on the operating system as it is in Thunderbird, or on the printer perhaps. Try print previewing and checking the paper size in the print preview window.

The usual cause is A4 Vs Letter. The us manufactures the printers and firmware and installs their letter paper size as default. The rest of the world uses A4. Most linux is really developed in Europe where a4 is king. Thunderbird picks up whatever was default the first time you printed.

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Spot on, I changed the default paper size from A4 to US Letter and it fixed the issue immediately. Thank you for your assistance.