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I have done a factory reset and have lost my email password. Can you help?

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  • Last reply by user01229325
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Robert.Duncan.Ferguson
Robert.Duncan.Ferguson

As a result of installing Trusteer on the recommendation of RBS, my computer ceased to function and the only option was to do a factory reset. Although I backed up everything on to discs, I now find that I can't un-zip the data on the discs, so am unable to recover my password for Thunderbird. I know that I have some very important emails to read. What can I do?

As a result of installing Trusteer on the recommendation of RBS, my computer ceased to function and the only option was to do a factory reset. Although I backed up everything on to discs, I now find that I can't un-zip the data on the discs, so am unable to recover my password for Thunderbird. I know that I have some very important emails to read. What can I do?

Chosen solution

Thunderbird has no password. Your email account with your email provider does and they administer it. Contact them for forgotten passwords.

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user01229325
user01229325

Chosen Solution

Thunderbird has no password. Your email account with your email provider does and they administer it. Contact them for forgotten passwords.