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When I play videos from VIMEO, all I get is the picture and no sound. They work fine on IE, but suddenly won't on Firefox. Using Windows 8.1.

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  • Last reply by maccifj

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This just started happening today. (I believe yesterday there was an automatic Windows 8.1 update when I shutdown - don't know if that is related.) Anyway, when I click on a VIMEO video - ANY VIMEO video - all i get is the video (picture) but no sound.

If I go to that same link in Internet Explorer, the same VIMEO video and sound play perfectly.

Videos from other sites, Youtube, etc. all work with no problems in either browser.

Any simple solutions for this fix?

I'm using a relatively new Dell XPS 8700 desktop with Windows 8.1.

This just started happening today. (I believe yesterday there was an automatic Windows 8.1 update when I shutdown - don't know if that is related.) Anyway, when I click on a VIMEO video - ANY VIMEO video - all i get is the video (picture) but no sound. If I go to that same link in Internet Explorer, the same VIMEO video and sound play perfectly. Videos from other sites, Youtube, etc. all work with no problems in either browser. Any simple solutions for this fix? I'm using a relatively new Dell XPS 8700 desktop with Windows 8.1.

Chosen solution

Never mind - I just ran a Firefox update and that seemed to solve the problem.

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Chosen Solution

Never mind - I just ran a Firefox update and that seemed to solve the problem.

Modified by maccifj