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Firefox gives crash screen, but it didn't actually crash

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Using FF 12.0. Operates normally. Sporadically, after normal exit, the 'crash reporter' screen appears, even though no crash occurred.

How to stop this?

Using FF 12.0. Operates normally. Sporadically, after normal exit, the 'crash reporter' screen appears, even though no crash occurred. How to stop this?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Application Basics
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Firefox
Version
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User Agent
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Show Folder
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about:plugins
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GPU Accelerated Windows
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user633449 1539 solutions 10745 answers

Sounds like you are getting an exit crash. This can be a bit difficult to diagnose, but I'm confident we can get you up and running quickly :)

First, update to Firefox 13. It has lots of speed and performance updates, plus some memory improvements that might help this crash.

If that doesn't work, it seems like you have A LOT of extensions. I wonder if you are actually using them all? If you aren't, you can disable or remove some/all of them. Disable or remove Add-ons can help you with that.

If you are still getting the crash, I'd be interested in seeing the crash ID. Please type about:crashes into your address bar, press Enter, and copy and paste your most recent 2-3 crash ID's (they start with bp-) into this forum.

A few other things you can try in the meantime are: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Sounds like you are getting an exit crash. This can be a bit difficult to diagnose, but I'm confident we can get you up and running quickly :) First, update to Firefox 13. It has lots of speed and performance updates, plus some memory improvements that might help this crash. If that doesn't work, it seems like you have A LOT of extensions. I wonder if you are actually using them all? If you aren't, you can disable or remove some/all of them. [[Disable or remove Add-ons]] can help you with that. If you are still getting the crash, I'd be interested in seeing the crash ID. Please type about:crashes into your address bar, press Enter, and copy and paste your most recent 2-3 crash ID's (they start with bp-) into this forum. A few other things you can try in the meantime are: Run all Windows Updates, install all needed service packs, etc. Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers]. Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/]. Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Question owner

Of course, like any user, I say: "But I didn't change anything!" (g)

I'll see about that upgrade (I'm surprised; I thought that FF automagically did upgrades for me).

Thank you.

Of course, like any user, I say: "But I didn't change anything!" (g) I'll see about that upgrade (I'm surprised; I thought that FF automagically did upgrades for me). Thank you.
philipp
  • Top 25 Contributor
  • Moderator
5352 solutions 23634 answers

when you enter about:crashes into the location bar, are there crash reports listed - if so, could you post the latest few of them?

when you enter about:crashes into the location bar, are there crash reports listed - if so, could you post the latest few of them?

Modified by philipp

Question owner

There are certainly crashes listed - hundreds of them - but surely these are not all MY computer?

Assuming that yes, in fact, they are, I opened one. What should I post from that mass of data? Is there a way to attach the entire report to this forum?

thank you.

There are certainly crashes listed - hundreds of them - but surely these are not all MY computer? Assuming that yes, in fact, they are, I opened one. What should I post from that mass of data? Is there a way to attach the entire report to this forum? thank you.
philipp
  • Top 25 Contributor
  • Moderator
5352 solutions 23634 answers

ok, in this case please just copy the ids of the last 5 of them - maybe we already see a pattern out of those...

ok, in this case please just copy the ids of the last 5 of them - maybe we already see a pattern out of those...
user633449 1539 solutions 10745 answers

Just the Crash id (which in the page you opened is the bp-random number). We can pull the crash data from there.

Yes all those crashes on are on your computer, but unless you've cleared your crash log in the past, they are all crashes ever since you first installed firefox.

Just the Crash id (which in the page you opened is the bp-random number). We can pull the crash data from there. Yes all those crashes on are on your computer, but unless you've cleared your crash log in the past, they are all crashes ever since you first installed firefox.

Question owner

Amazing. Thank you!

bp-fcaf7253-2805-4584-a2f2-eb3b821206106/10/20127:15 PM
bp-2fa90f85-417c-41c7-aad9-0852721206106/10/20127:14 PM
bp-514d594e-566b-465e-ad62-bf7a721206106/10/20126:04 PM
bp-9989708f-58fd-468a-9136-84b0221206106/10/20124:52 PM
bp-8155cc4a-2819-41f4-93f1-6df9521206106/10/20124:50 PM
Amazing. Thank you!<br /> <br /> <pre><nowiki>bp-fcaf7253-2805-4584-a2f2-eb3b821206106/10/20127:15 PM bp-2fa90f85-417c-41c7-aad9-0852721206106/10/20127:14 PM bp-514d594e-566b-465e-ad62-bf7a721206106/10/20126:04 PM bp-9989708f-58fd-468a-9136-84b0221206106/10/20124:52 PM bp-8155cc4a-2819-41f4-93f1-6df9521206106/10/20124:50 PM</nowiki></pre>

Modified by cor-el

Question owner

Done. thank you!

bp-fcaf7253-2805-4584-a2f2-eb3b821206106/10/20127:15 PM bp-2fa90f85-417c-41c7-aad9-0852721206106/10/20127:14 PM bp-514d594e-566b-465e-ad62-bf7a721206106/10/20126:04 PM bp-9989708f-58fd-468a-9136-84b0221206106/10/20124:52 PM bp-8155cc4a-2819-41f4-93f1-6df9521206106/10/20124:50 PM

(shown in the next response,also)

Done. thank you! bp-fcaf7253-2805-4584-a2f2-eb3b821206106/10/20127:15 PM bp-2fa90f85-417c-41c7-aad9-0852721206106/10/20127:14 PM bp-514d594e-566b-465e-ad62-bf7a721206106/10/20126:04 PM bp-9989708f-58fd-468a-9136-84b0221206106/10/20124:52 PM bp-8155cc4a-2819-41f4-93f1-6df9521206106/10/20124:50 PM (shown in the next response,also)
philipp
  • Top 25 Contributor
  • Moderator
5352 solutions 23634 answers

Helpful Reply

could you try to reset firefox (this will restore firefox like it's freshly installed but will keep your bookmarks & passwords) and see if this crashes on shutdown disappear?

Refresh Firefox - reset add-ons and settings

could you try to reset firefox (this will restore firefox like it's freshly installed but will keep your bookmarks & passwords) and see if this crashes on shutdown disappear? [[Reset Firefox – easily fix most problems]]

Question owner

I'd love to, but:

Note: This article doesn't apply to your version of Firefox. It requires the latest Firefox release version which can be downloaded from mozilla.org/firefox.

I'm on R12; notes for R13 imply that it doesn't work on 64 bit Win7. Still do it?

I'd love to, but: '''Note: This article doesn't apply to your version of Firefox. It requires the latest Firefox release version which can be downloaded from mozilla.org/firefox.''' I'm on R12; notes for R13 imply that it doesn't work on 64 bit Win7. Still do it?
user633449 1539 solutions 10745 answers

Firefox 13 works perfectly fine for windows 7 (not sure where you see that it doesn't). Upgrade to Firefox 13, and then reset.

Firefox 13 works perfectly fine for windows 7 (not sure where you see that it doesn't). Upgrade to Firefox 13, and then reset.
cor-el
  • Top 10 Contributor
  • Moderator
17879 solutions 161769 answers

A lot of the linked crash reports mention a plugin, so maybe check for issues caused by plugins.


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

A lot of the linked crash reports mention a plugin, so maybe check for issues caused by plugins. *https://support.mozilla.org/kb/Troubleshooting+plugins ---- Create a new profile as a test to check if your current profile is causing the problems. See "Basic Troubleshooting: Make a new profile": *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

Good point. If I can forecast that, say, every two hours or less I'm "guaranteed" a crash, then switching ids and slowly moving plug-ins over, over a course of a few days, might pinpoint a problem child.

Good point. If I can forecast that, say, every two hours or less I'm "guaranteed" a crash, then switching ids and slowly moving plug-ins over, over a course of a few days, might pinpoint a problem child.

Question owner

That quote that I listed came from the FF13 page. (Of course, there may be more than one -- I just did a search for "Firefox 13" and selected one that said it came from Mozilla.

But I will do the upgrade. thanks for the information.

That quote that I listed came from the FF13 page. (Of course, there may be more than one -- I just did a search for "Firefox 13" and selected one that said it came from Mozilla. But I will do the upgrade. thanks for the information.

Question owner

I upgraded the FF13, which slowed but didn't stop the problem. However, I started getting warnings about Flash failing. I disabled two Flash plugins, and also Silverlight. I've been running for about an hour without a problem. I'll update again in a bit.

I upgraded the FF13, which slowed but didn't stop the problem. However, I started getting warnings about Flash failing. I disabled two Flash plugins, and also Silverlight. I've been running for about an hour without a problem. I'll update again in a bit.

Question owner

Update: I've been running for about three hours now without a crash. I have DivX Plus Web Player 2.2.0.52, DivX VOD Helper Plug-in 1.1.06, and Shocwave for Director 11.5.609 disabled, and I'm running Firefox 13.

Update: I've been running for about three hours now without a crash. I have DivX Plus Web Player 2.2.0.52, DivX VOD Helper Plug-in 1.1.06, and Shocwave for Director 11.5.609 disabled, and I'm running Firefox 13.

Question owner

It's almost certainly Flash that's doing it. I'll be on a page with Flash, it fails, and FF shuts down. But its not happening too often now.

One interesting side note: if I clear the list of crashes, and then immediately go back and look -- many of them are still there!

It's almost certainly Flash that's doing it. I'll be on a page with Flash, it fails, and FF shuts down. But its not happening too often now. One interesting side note: if I clear the list of crashes, and then immediately go back and look -- many of them are still there!
cor-el
  • Top 10 Contributor
  • Moderator
17879 solutions 161769 answers
See also: *https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems *https://support.mozilla.org/kb/flash-crashes-or-does-not-load-firefox-13 *http://forums.adobe.com/thread/1018071?tstart=0