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I can't access my inbox in Hotmail !

Posted

Error message from the past two days: "Sorry, there's a problem with Hotmail right now." Basically I can send emails BUT I can't access my inbox. Why? What happened??

Error message from the past two days: "Sorry, there's a problem with Hotmail right now." Basically I can send emails BUT I can't access my inbox. Why? What happened??

Additional System Details

Sites Affected

http://www.hotmail.com

Installed Plug-ins

  • Version 2.5.8.4958
  • Google Talk Plugin Video Accelerator version:0.1.44.14
  • Shockwave Flash 11.1 r102
  • Google Update
  • GEPlugin
  • 4.0.60831.0
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npmnqmp 989898989877
  • BlackBerry WebSL Browser Plug-In
  • Java(TM) Platform SE binary
  • Picasa plugin
  • Adobe PDF Plug-In For Firefox and Netscape
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:8.0.1) Gecko/20100101 Firefox/8.0.1

More Information

Application Basics
Name
Firefox
Version
8.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:8.0.1) Gecko/20100101 Firefox/8.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
1.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Move Media Player
7
false
moveplayer@movenetworks.com
pdfforge Toolbar Plugin
1.0
false
{B922D405-6D13-4A2B-AE89-08A030DA4402}
Search Settings Plugin
1.2.1
false
search@searchsettings.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
20
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://my.yahoo.com/
browser.startup.homepage_override.buildID
20111120135848
browser.startup.homepage_override.mstone
rv:8.0.1
browser.tabs.warnOnClose
false
browser.zoom.full
false
dom.max_script_run_time
1800
extensions.lastAppVersion
8.0.1
font.size.variable.x-western
18
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1321310113
places.history.expiration.transient_current_max_pages
100545
places.last_vacuum
1297703481
print.print_printer
Canon Inkjet i960
print.printer_Canon_Inkjet_i960.print_bgcolor
false
print.printer_Canon_Inkjet_i960.print_bgimages
false
print.printer_Canon_Inkjet_i960.print_command
print.printer_Canon_Inkjet_i960.print_downloadfonts
false
print.printer_Canon_Inkjet_i960.print_edge_bottom
0
print.printer_Canon_Inkjet_i960.print_edge_left
0
print.printer_Canon_Inkjet_i960.print_edge_right
0
print.printer_Canon_Inkjet_i960.print_edge_top
0
print.printer_Canon_Inkjet_i960.print_evenpages
true
print.printer_Canon_Inkjet_i960.print_footercenter
print.printer_Canon_Inkjet_i960.print_footerleft
&PT
print.printer_Canon_Inkjet_i960.print_footerright
&D
print.printer_Canon_Inkjet_i960.print_headercenter
print.printer_Canon_Inkjet_i960.print_headerleft
&T
print.printer_Canon_Inkjet_i960.print_headerright
&U
print.printer_Canon_Inkjet_i960.print_in_color
true
print.printer_Canon_Inkjet_i960.print_margin_bottom
0.5
print.printer_Canon_Inkjet_i960.print_margin_left
0.5
print.printer_Canon_Inkjet_i960.print_margin_right
0.5
print.printer_Canon_Inkjet_i960.print_margin_top
0.5
print.printer_Canon_Inkjet_i960.print_oddpages
true
print.printer_Canon_Inkjet_i960.print_orientation
0
print.printer_Canon_Inkjet_i960.print_page_delay
50
print.printer_Canon_Inkjet_i960.print_pagedelay
500
print.printer_Canon_Inkjet_i960.print_paper_data
1
print.printer_Canon_Inkjet_i960.print_paper_height
11.00
print.printer_Canon_Inkjet_i960.print_paper_size_type
0
print.printer_Canon_Inkjet_i960.print_paper_size_unit
0
print.printer_Canon_Inkjet_i960.print_paper_width
8.50
print.printer_Canon_Inkjet_i960.print_reversed
false
print.printer_Canon_Inkjet_i960.print_scaling
0.70
print.printer_Canon_Inkjet_i960.print_shrink_to_fit
true
print.printer_Canon_Inkjet_i960.print_to_file
false
print.printer_Canon_Inkjet_i960.print_unwriteable_margin_bottom
0
print.printer_Canon_Inkjet_i960.print_unwriteable_margin_left
0
print.printer_Canon_Inkjet_i960.print_unwriteable_margin_right
0
print.printer_Canon_Inkjet_i960.print_unwriteable_margin_top
0
print.printer_PDFCreator.print_bgcolor
false
print.printer_PDFCreator.print_bgimages
false
print.printer_PDFCreator.print_command
print.printer_PDFCreator.print_downloadfonts
false
print.printer_PDFCreator.print_edge_bottom
0
print.printer_PDFCreator.print_edge_left
0
print.printer_PDFCreator.print_edge_right
0
print.printer_PDFCreator.print_edge_top
0
print.printer_PDFCreator.print_evenpages
true
print.printer_PDFCreator.print_footercenter
print.printer_PDFCreator.print_footerleft
&PT
print.printer_PDFCreator.print_footerright
&D
print.printer_PDFCreator.print_headercenter
print.printer_PDFCreator.print_headerleft
&T
print.printer_PDFCreator.print_headerright
&U
print.printer_PDFCreator.print_in_color
true
print.printer_PDFCreator.print_margin_bottom
0.5
print.printer_PDFCreator.print_margin_left
0.5
print.printer_PDFCreator.print_margin_right
0.5
print.printer_PDFCreator.print_margin_top
0.5
print.printer_PDFCreator.print_oddpages
true
print.printer_PDFCreator.print_orientation
0
print.printer_PDFCreator.print_page_delay
50
print.printer_PDFCreator.print_pagedelay
500
print.printer_PDFCreator.print_paper_data
1
print.printer_PDFCreator.print_paper_height
11.00
print.printer_PDFCreator.print_paper_size_type
0
print.printer_PDFCreator.print_paper_size_unit
0
print.printer_PDFCreator.print_paper_width
8.50
print.printer_PDFCreator.print_reversed
false
print.printer_PDFCreator.print_scaling
0.70
print.printer_PDFCreator.print_shrink_to_fit
true
print.printer_PDFCreator.print_to_file
false
print.printer_PDFCreator.print_unwriteable_margin_bottom
0
print.printer_PDFCreator.print_unwriteable_margin_left
0
print.printer_PDFCreator.print_unwriteable_margin_right
0
print.printer_PDFCreator.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 7100 / NVIDIA nForce 630i
Vendor ID
10de
Device ID
07e1
Adapter RAM
128
Adapter Drivers
nvd3dum nvwgf2um
Driver Version
7.15.11.7568
Driver Date
9-26-2008
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (0.0.0.0)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

David Tenser 30 solutions 310 answers

Do you see this error message on the actual website www.hotmail.com? If so, this is a problem with Hotmail, not Firefox (maybe they're having some issues on their site). You could verify this by trying to visit Hotmail from another browser (e.g. Internet Explorer). If it works in IE, please reply back here.

Do you see this error message on the actual website www.hotmail.com? If so, this is a problem with Hotmail, not Firefox (maybe they're having some issues on their site). You could verify this by trying to visit Hotmail from another browser (e.g. Internet Explorer). If it works in IE, please reply back here.
LuluMcG 0 solutions 2 answers

Helpful Reply

I can acces my Hotmail from Safari & my iphone, so the problem is related to Firefox.. where this message has been appearing automatically for 2 days "Sorry, there's a problem with Hotmail right now..." I did have the same problem on Safari till this morning. I reinitialised the app and it now works. I didnt find how to do the same on Firefox so I uninstalled it & telecharged the latest version, reinstalled it & still the same old problem. Any help would be much appreciated. Best

I can acces my Hotmail from Safari & my iphone, so the problem is related to Firefox.. where this message has been appearing automatically for 2 days "Sorry, there's a problem with Hotmail right now..." I did have the same problem on Safari till this morning. I reinitialised the app and it now works. I didnt find how to do the same on Firefox so I uninstalled it & telecharged the latest version, reinstalled it & still the same old problem. Any help would be much appreciated. Best
LuluMcG 0 solutions 2 answers

I must be completely stupid.. I cant access the answers to your posts & the 8 solutions that are noted.. help! thanks

I must be completely stupid.. I cant access the answers to your posts & the 8 solutions that are noted.. help! thanks
jjwlewis 0 solutions 1 answers

Helpful Reply

I can access hotmail using IE but not Mozilla - I've had this problem for 2 days now. Is there a solution to this?

I can access hotmail using IE but not Mozilla - I've had this problem for 2 days now. Is there a solution to this?
flatrabbit 0 solutions 3 answers

The exact same thing is happening to me too!!

For the last two days I get that same message. I can go to create messages, but can't get to the inbox or any other folders. I found out I could get to options so I forwarded the mail to my yahoo acct.

The main thing is I can't read any mail at all on Hotmail from Firefox 9.0.

I searched everywhere and no one seemed to think there was anything wrong with Hotmail. I assumed the servers were down, but they're not.

Then I went to another computer and using Firefox 8.0 it came up.

It will work on my computer but only in IE9.

I've rebooted and still it won't work on Firefox 9.0 (I just upgraded to 9.0 but that didn't help)

I don't see any responses for solutions yet.

The exact same thing is happening to me too!! For the last two days I get that same message. I can go to create messages, but can't get to the inbox or any other folders. I found out I could get to options so I forwarded the mail to my yahoo acct. The main thing is I can't read any mail at all on Hotmail from Firefox 9.0. I searched everywhere and no one seemed to think there was anything wrong with Hotmail. I assumed the servers were down, but they're not. Then I went to another computer and using Firefox 8.0 it came up. It will work on my computer but only in IE9. I've rebooted and still it won't work on Firefox 9.0 (I just upgraded to 9.0 but that didn't help) I don't see any responses for solutions yet.
flatrabbit 0 solutions 3 answers

Well, it's working now. Not sure what was wrong, but it seems to work. Gave me a chance to use IE9 while Firefox was malfunctioning, so that was probably a good thing.

Guess we'll never know what the problem was...

Well, it's working now. Not sure what was wrong, but it seems to work. Gave me a chance to use IE9 while Firefox was malfunctioning, so that was probably a good thing. Guess we'll never know what the problem was...
cdj1 0 solutions 1 answers

I had same problem. I used CCleaner to clean up cache files. Did the trick. Can now use Firefox to access my Hotmail account as before. Hope this helps.

I had same problem. I used CCleaner to clean up cache files. Did the trick. Can now use Firefox to access my Hotmail account as before. Hope this helps.
Bob 0 solutions 7 answers

hello my name is bob my email is on Hotmail I read your posting and want too say I think there is something wrong with the Hotmail in Mozilla, I fix computers and all I can say on two computers I can access Hotmail on IE and Mozilla on the other two I cannot and on Mozilla but can on IE! I don't understand AND WHAT IS GOING ON! NOW IF ANYONE CAN HELP ME I WOULD BE IN THEIR DEBT!! Please help me out!! Email is bigbobber29@hotmail.com

hello my name is bob my email is on Hotmail I read your posting and want too say I think there is something wrong with the Hotmail in Mozilla, I fix computers and all I can say on two computers I can access Hotmail on IE and Mozilla on the other two I cannot and on Mozilla but can on IE! I don't understand AND WHAT IS GOING ON! NOW IF ANYONE CAN HELP ME I WOULD BE IN THEIR DEBT!! Please help me out!! Email is bigbobber29@hotmail.com

Modified by Bob