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Since latest Flash player update, Gmail Video Chat has stopped working! OK in Opera and Chrome!

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Since the latest Flash Player software update, Gmail Video and Voice Chat has stopped working with FireFox! No such problem with Chrome or Opera!

Since the latest Flash Player software update, Gmail Video and Voice Chat has stopped working with FireFox! No such problem with Chrome or Opera!

Additional System Details

Installed Plug-ins

  • Version 2.5.6.4871
  • Google Talk Plugin Video Accelerator version:0.1.44.14
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.669
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6
  • Picasa plugin
  • NPWLPG
  • 1.9.0009.1
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:8.0) Gecko/20100101 Firefox/8.0

More Information

SafeBrowser 543 solutions 2390 answers

There are 2 versions of Adobe Flash:

  • an ActiveX version for IE only
  • a Plugin version for most other browsers including Firefox
  • On a Windows system, you should always update both individually.

You do not appear to have the Plugin version for Firefox installed. If you did, in Add-ons > Plugins you would see "Shockwave Flash (version)". If "Shockwave Flash" is there and is disabled, click the "Enable" button.

  • Do not confuse with Adobe Shockwave for Director (aka Shockwave Player). That is an older Adobe product that is still used by some online sites for interactive content (i.e., some jigsaw puzzles, etc.).

Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/

  • only the most popular/used Plugins are known by this page
  • page will detect only installed, enabled Plugins

Install or update Adobe Flash

  1. Using Firefox, go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. To update/install the ActiveX version for IE only, repeat the process, but use IE to go to the above website.



If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

There are 2 versions of Adobe Flash: *an '''ActiveX version''' for IE only *a '''Plugin version''' for most other browsers including Firefox *On a Windows system, you should always update both individually. '''''You do not appear to have the Plugin version for Firefox installed. ''''' If you did, in Add-ons > Plugins you would see "Shockwave Flash ''(version)''". If "Shockwave Flash" is there and is disabled, click the "Enable" button. *Do not confuse with ''Adobe Shockwave for Director'' (aka Shockwave Player). That is an older Adobe product that is still used by some online sites for interactive content (i.e., some jigsaw puzzles, etc.). Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/ *only the most popular/used Plugins are known by this page *page will detect only installed, '''''enabled''''' Plugins '''<u>Install or update Adobe Flash</u>'''<br /> #'''<u>Using Firefox</u>''', go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus": #*http://get.adobe.com/flashplayer #When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit) #Click or double-click on the file you just saved to your desktop #*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box #*The "Install" button in the lower right corner will now be highlighted, click it. #*The installation is quick. #Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/ #To update/install the ActiveX version for IE '''''only''''', repeat the process, '''<u>but use IE to go to the above website</u>'''. '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Modified by SafeBrowser

Question owner

The problem actually started when I updated Flash Player to the latest version!

The problem actually started when I updated Flash Player to the latest version!
SafeBrowser 543 solutions 2390 answers

Please re-read all of my post, especially the second paragraph beginning with "You do not appear to have the Plugin version for Firefox installed".


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Please re-read all of my post, especially the second paragraph beginning with '''''"You do not appear to have the Plugin version for Firefox installed"'''''. '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

Modified by SafeBrowser

Question owner

The plugin is uptodate. It was updating it that started the problem!

The plugin is uptodate. It was updating it that started the problem!
SafeBrowser 543 solutions 2390 answers

In Firefox, go to Add-ons > Plugins. Do you see "Shockwave Flash" listed there? Please respond with "Yes" or "No".

It was not included in the list of plugins included with your original question. To see the plugins reported with your original question, click on "More system details" to the right of your original question.

In Firefox, go to Add-ons > Plugins. Do you see "Shockwave Flash" listed there? '''Please respond with "Yes" or "No".''' It was not included in the list of plugins included with your original question. To see the plugins reported with your original question, click on "More system details" to the right of your original question.

Modified by SafeBrowser

Question owner

Yes....

Yes....

Question owner

Actually I have resolved the problem by copying a .dll file from the windows\system32 file to mozilla\plugins. Shouldn't this happen automatically when software is updated? Thank you for your advice anyway.

Actually I have resolved the problem by copying a .dll file from the windows\system32 file to mozilla\plugins. Shouldn't this happen automatically when software is updated? Thank you for your advice anyway.
Doc 0 solutions 3 answers

@jye1912 - can you explain which file you copied and how to add it to plugins? Thanks

@jye1912 - can you explain which file you copied and how to add it to plugins? Thanks

Question owner

The file is NPSWF23.dll

I copied from:

c:\windows\system32\macromed\flash

to:

c:\program files\mozilla firefox\plugins

The file is NPSWF23.dll I copied from: c:\windows\system32\macromed\flash to: c:\program files\mozilla firefox\plugins

Question owner

Sorry - the file is:

NPSWF32.dll

Sorry - the file is: NPSWF32.dll
SafeBrowser 543 solutions 2390 answers

Copying the file to the Program Files Firefox application plugins folder, means that it will remain there until you manually remove it. Updating Adobe Flash will not update that file and you could, in the future, find yourself with 2 "Shockwave Flash" versions in your Add-ons > Plugins.

Copying the file to the Program Files Firefox application plugins folder, means that it will remain there until you manually remove it. Updating Adobe Flash will not update that file and you could, in the future, find yourself with 2 "Shockwave Flash" versions in your Add-ons > Plugins.
heraldo 0 solutions 3 answers

Same problem with Flash 11.3 beta

Same problem with Flash 11.3 beta
kape- 0 solutions 1 answers

Helpful Reply

I had the same problem(I couldn´t see myself neither the other person, but the other person could see me).

I have solved it doing this:

Log into your Gmail account > Settings > Labs. Enable Video Chat Enhancement lab. Save change. Restart Gmail. Test video.

And now I can see myself and the other person.

I had the same problem(I couldn´t see myself neither the other person, but the other person could see me). I have solved it doing this: Log into your Gmail account > Settings > Labs. Enable Video Chat Enhancement lab. Save change. Restart Gmail. Test video. And now I can see myself and the other person.