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I have downloaded firefox and can not get it to install. I recieve an erro message that it needed to close.

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by Andrew

wfleeger
wfleeger
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I have used firefox for years. My plug-ins were not updating. When I tried to update jave and adobe flash player I recieved error messages that they needed to close and to send error report to MS. So in an attempt to fix the problem I uninstalled firefox and downloaded it again. Now the program won't install. Same message as previously that firefox encountered a problem and needed to close.

I have used firefox for years. My plug-ins were not updating. When I tried to update jave and adobe flash player I recieved error messages that they needed to close and to send error report to MS. So in an attempt to fix the problem I uninstalled firefox and downloaded it again. Now the program won't install. Same message as previously that firefox encountered a problem and needed to close.

All Replies (3)

Andrew
Andrew
  • Moderator
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Can you try a new profile? For more information see Profile Manager - Create, remove or switch Firefox profiles and let us know if you need extra assistance.

wfleeger
wfleeger Question owner
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Thanks for the suggestion. Windows tells me it cant find it. This could be because I did uninstall Firefox. I have tried again to download and install from the web but once the file finishes downloading I receive and error message that Firefox has encountered a problem and needs to close. Do you think this could be a problem with Windows?

Andrew
Andrew
  • Moderator
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I need you to delete all files of firefox and install it completely fresh so that means going into "My computer" then C: drive and program files and deleting all files of "Mozilla Firefox"