Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My downloads will not open when I double click or right click in the download manager. What is going on?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

jetnunez
jetnunez
more options

I cannot open my download by right clicking and opening, or by double clicking in the download manager. I have windows 7. What is the problem? I do not have a problem with internet explorer with the same download.

I cannot open my download by right clicking and opening, or by double clicking in the download manager. I have windows 7. What is the problem? I do not have a problem with internet explorer with the same download.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"