Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly, system produces a "microsoft image writer," freezes, then crashes when I try to print from a web page. This is new, just past week or so.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Hasan

more options

For the past week or two, when I desire to print from a web page or email and hit the "print" command, instead of my printer name the printer window displays 'microsoft document image writer." Then it asks me to save (in which case it appears in my documents) or print to file. Then, if it works, it produces a window with an image of the page. And once or twice, I can then print. But usually, it produces a blank screen, an endless hourglass, a "not responding" message, and then the blue screen of death.

For the past week or two, when I desire to print from a web page or email and hit the "print" command, instead of my printer name the printer window displays 'microsoft document image writer." Then it asks me to save (in which case it appears in my documents) or print to file. Then, if it works, it produces a window with an image of the page. And once or twice, I can then print. But usually, it produces a blank screen, an endless hourglass, a "not responding" message, and then the blue screen of death.

All Replies (1)

more options

-> Problems printing web pages

-> [Firefox hangs]]

Check and tell if its working.