Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have tried to reset my password 3 times and it doesn't work and therefore i cannot get into my account please help

  • No replies
  • 2 have this problem
  • 1 view
more options

Maybe I am using the wrong username. I try to log in with the user name and password that I have recorded in Roboform. The site then says that I need to provide a valid password. I ask for a password reset email to the email address that I used when i set up my account at mozilla support. The email arrives. I use the link and then insert the same password that I have always used. It then says password is reset and asks me to login. I then try to login with the "new" password and my username and it says the password is invalid.

I had to use a new email address, because when I tried to setup a new account using my original email address, the site said that there is already user with that email address........(sigh**)

Maybe I am using the wrong username. I try to log in with the user name and password that I have recorded in Roboform. The site then says that I need to provide a valid password. I ask for a password reset email to the email address that I used when i set up my account at mozilla support. The email arrives. I use the link and then insert the same password that I have always used. It then says password is reset and asks me to login. I then try to login with the "new" password and my username and it says the password is invalid. I had to use a new email address, because when I tried to setup a new account using my original email address, the site said that there is already user with that email address........(sigh**)