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A.. bookmarks are GONE! I've tried to locate them as per the instructions to no avail. B. No history is being saved. Cant restore,says unable to process back up file. HELP!!! Thanks much in advance.

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A. All of my bookmarks are gone. I've looked in the folders suggested by Mozilla. Nothing there.

B. Im unable to save any bookmarks except my homepage. When I do it is placing it in a bar above my open windows in the browser.

C. I used to be able to type in the first few letters of a website & it'd come up as a drop down in the browser bar-no longer does that.

D. NONE of my history is being saved. Attempts to restore a previous date it says its unable to process the request.

Ive gone through my settings many times and nothing seems out of order.

Help!!!

A. All of my bookmarks are gone. I've looked in the folders suggested by Mozilla. Nothing there. B. Im unable to save any bookmarks except my homepage. When I do it is placing it in a bar above my open windows in the browser. C. I used to be able to type in the first few letters of a website & it'd come up as a drop down in the browser bar-no longer does that. D. NONE of my history is being saved. Attempts to restore a previous date it says its unable to process the request. Ive gone through my settings many times and nothing seems out of order. Help!!!

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That combination of issues is an indication that there is a problem with the file that stores history and bookmarks. For details of how to fix it see http://kb.mozillazine.org/Locked_or_damaged_places.sqlite