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Firefox Built-in VPN stuck in Get Started loop – Firefox 159.0.1

Firefox VPN
Matin Moradi
Matin Moradi

Hello Mozilla Support,

I need help with the built-in VPN in Firefox 159.0.1 on Windows.

The VPN was working perfectly on my computer until a few days ago. Then, suddenly, it stopped working.

When I click "Get started" in the Firefox VPN panel, I am redirected to sign in to my Mozilla account. The sign-in process succeeds, but when I return to Firefox, the VPN panel still shows "Get started" instead of "Turn on VPN".

I also previously received this error:

"VPN Unavailable – Local laws and restrictions limit where you can use VPN."

Here are the troubleshooting steps I have already completed:

- Signed out of my Mozilla account and signed back in. - Confirmed that Firefox Sync is enabled. - Confirmed that Remote Improvements is enabled. - Checked about:studies. No VPN-related holdback study was found. - Checked about:policies. Enterprise Policies are inactive. - Checked about:config. browser.ipProtection.enabled is set to true. - Checked proxy settings. No manual proxy configuration was found.

My internet connection is through an Iranian mobile network (MCI/Hamrah Aval), and websites detect my IP location as Iran.

However, the built-in VPN was working on this same computer and internet connection just a few days ago.

Could you please help me understand:

1. Why does Firefox keep returning to "Get started" after a successful Mozilla account sign-in? 2. Has there been any recent change to regional eligibility or VPN availability? 3. Is this a known issue with Firefox 159.0.1?

I would really appreciate your help in restoring the built-in VPN.

Thank you.

Hello Mozilla Support, I need help with the built-in VPN in Firefox 159.0.1 on Windows. The VPN was working perfectly on my computer until a few days ago. Then, suddenly, it stopped working. When I click "Get started" in the Firefox VPN panel, I am redirected to sign in to my Mozilla account. The sign-in process succeeds, but when I return to Firefox, the VPN panel still shows "Get started" instead of "Turn on VPN". I also previously received this error: "VPN Unavailable – Local laws and restrictions limit where you can use VPN." Here are the troubleshooting steps I have already completed: - Signed out of my Mozilla account and signed back in. - Confirmed that Firefox Sync is enabled. - Confirmed that Remote Improvements is enabled. - Checked about:studies. No VPN-related holdback study was found. - Checked about:policies. Enterprise Policies are inactive. - Checked about:config. browser.ipProtection.enabled is set to true. - Checked proxy settings. No manual proxy configuration was found. My internet connection is through an Iranian mobile network (MCI/Hamrah Aval), and websites detect my IP location as Iran. However, the built-in VPN was working on this same computer and internet connection just a few days ago. Could you please help me understand: 1. Why does Firefox keep returning to "Get started" after a successful Mozilla account sign-in? 2. Has there been any recent change to regional eligibility or VPN availability? 3. Is this a known issue with Firefox 159.0.1? I would really appreciate your help in restoring the built-in VPN. Thank you.

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