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the VPN tool remains stuck on “Get Started.” How can I solve it?

Firefox VPN
amin akrami
amin akrami

Subject: Firefox Built-in VPN Stuck on “Get Started” After Successful Sign-in

Hello Mozilla Support Team,

I’m experiencing an issue with Firefox’s built-in VPN (IP Protection).

Yesterday, I successfully activated the VPN and used it without any problems for approximately two hours. However, today, when I click the VPN icon and select “Get Started,” I receive the message “Signed in successfully!” but the VPN panel still displays “Get Started” instead of showing the “Turn on VPN” or connection option.

My system details: - Firefox version: 160.0 (64-bit) - Operating system: Windows 10, build 16299.15

Troubleshooting steps I have already tried: - Signed out and signed back into my Mozilla account. - Tested with a new Mozilla account. - Restarted Firefox completely. - Verified that `browser.ipProtection.enabled` is set to `true`. - Checked `browser.ipProtection.guardian.endpoint`, which is set to the default value: `https://vpn.mozilla.org/`. - Confirmed that `browser.ipProtection.stateCache` shows `unauthenticated` and `browser.ipProtection.entitlementCache` is empty. - Confirmed that DNS resolution works and that TCP connectivity to `vpn.mozilla.org` on port 443 succeeds. - Verified that an HTTPS request to `https://vpn.mozilla.org/` returns HTTP 200 OK when using TLS 1.2.

Despite these tests, the VPN panel remains stuck on “Get Started.”

I would appreciate specific troubleshooting steps or confirmation of whether my Firefox installation is eligible for the built-in VPN.

Thank you for your assistance.

Subject: Firefox Built-in VPN Stuck on “Get Started” After Successful Sign-in Hello Mozilla Support Team, I’m experiencing an issue with Firefox’s built-in VPN (IP Protection). Yesterday, I successfully activated the VPN and used it without any problems for approximately two hours. However, today, when I click the VPN icon and select “Get Started,” I receive the message “Signed in successfully!” but the VPN panel still displays “Get Started” instead of showing the “Turn on VPN” or connection option. My system details: - Firefox version: 160.0 (64-bit) - Operating system: Windows 10, build 16299.15 Troubleshooting steps I have already tried: - Signed out and signed back into my Mozilla account. - Tested with a new Mozilla account. - Restarted Firefox completely. - Verified that `browser.ipProtection.enabled` is set to `true`. - Checked `browser.ipProtection.guardian.endpoint`, which is set to the default value: `https://vpn.mozilla.org/`. - Confirmed that `browser.ipProtection.stateCache` shows `unauthenticated` and `browser.ipProtection.entitlementCache` is empty. - Confirmed that DNS resolution works and that TCP connectivity to `vpn.mozilla.org` on port 443 succeeds. - Verified that an HTTPS request to `https://vpn.mozilla.org/` returns HTTP 200 OK when using TLS 1.2. Despite these tests, the VPN panel remains stuck on “Get Started.” I would appreciate specific troubleshooting steps or confirmation of whether my Firefox installation is eligible for the built-in VPN. Thank you for your assistance.

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