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I cannot log into my prefered profile after update

jim192

I just updated my browser and now I am unable to access my work profile because FF made me choose my original profile because they both use the same email. I would rather kill the original account and get back my work one. Can I do this?

I just updated my browser and now I am unable to access my work profile because FF made me choose my original profile because they both use the same email. I would rather kill the original account and get back my work one. Can I do this?

All Replies (1)

Hi jim192,

Before deleting anything, I'd recommend checking whether your work profile is still available on your computer. Firefox profiles are separate from Mozilla accounts, so using the same email address shouldn't normally prevent you from accessing a local profile.

Could you type `about:profiles` into the address bar and press Enter? This page lists the Firefox profiles currently available on your computer. Check whether your work profile is listed there and, if it is, try clicking Launch profile in new browser.

If your work profile isn't listed, please don't delete or reset anything yet, as your bookmarks, passwords and other work data may still be recoverable.

You can find more information about managing profiles here: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

Does your work profile appear on the `about:profiles` page, or is Firefox no longer showing it at all?

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