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I can’t access a website on Firefox

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  • Last reply by jbr
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It is impossible to access a certain website using Firefox mobile. Edge, Chrome and safari work fine. I tried to turn protection off but it makes no difference. Why is this happening? Site is www.hlc.bike a large b2b distributor in the cycling world.

Been like this ever since I installed FF mobile.

It is impossible to access a certain website using Firefox mobile. Edge, Chrome and safari work fine. I tried to turn protection off but it makes no difference. Why is this happening? Site is www.hlc.bike a large b2b distributor in the cycling world. Been like this ever since I installed FF mobile.
Attached screenshots

All Replies (3)

As the error diagram shows, the issue is not your browser apparently.

The connection according to the content delivery provider is broken between their cache, and the website's app origin. Basically it's not responding to them. Can the website be crashing based on your cookies or browser data? Plausible, but you'd need to get in touch with them reporting they have something broken. Can the origin be rejecting your connection based on being from Firefox iOS? Plausible, but doesn't look like it as I can open it just fine (see attachment). Might be ISP/IP based block? Might be, but if you can access from the same device immediately after that's also weird.

1. Try enabling "desktop site" mode from site menu — that completely masks that you're using Firefox iOS so there's no distinction from e.g. Safari to the opposite side, so they can't do any shenanigans based on the device.

2: See if using the site from private browsing mode makes any difference, to start with a fresh session.

I’ve tried clearing all cache etc. Uninstalled and reinstalled the app. Turning off all integrated protection. I do use ControlD for dns filtering. I turned it off and used default dns and I still get the issue. Going for desktop site doesn’t change anything either.

Private browsing doesn’t work either.

This is weird. (I have tried with AdGuard DNS on and off, both fine.) — There's something making their server location to stop responding to their upstreams, internally, for some reason.

I'll try to get someone from the general Ontario location to see if they can reproduce connecting to the same CDN region.

I see you haven't posted this question from Firefox, could you visit www.whatsmybrowser.org in the affected browser and paste here the link they generate for your user agent? (it does not contain any sensitive info)

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