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I WOULD LIKE TO SPEAK WITH A TECHNITION

  • 1 reply
  • 0 have this problem
  • 4 views
  • Last reply by Denys

I JUST TRIED TO OPEN A DOWNLOADED EMAIL AND FOR THE FIRST TIME EVER I WAS TOLD TO ENTER THE PASSWORD TO OPEN THE PDF FILE I TRIED ADOBE ACROBAT AND THEN TRIED MOZILLA WHAT PASSWORD ARE THEY ASKING FOR, WHERE CAN I FIND IT THIS NEVER HAPPENED BEFORE THE LAST MOZILLA UPDATE


I WOULD ALSO LIKE TO BE ABLE TO DISCUSS PERFORMANCE AND CONNECTIVITY . MONTHS AGO ALL MY LOGIN AND PASSWORD INFORMATION WAS REMOVED. i HAVE BEEN ABLE TO START INSTALLING THOSE THAT I COULD BY ADDING THOSE I COULD BUT HUNDREDS WERE NOT AVAILABLE . AND MY COMPUTER HAS BEEN WORKING KIND OF OK JUST RECENTLY I NOTICED AN UPDATE TO MY COMPUTER HAPPENED AND IT IS NOT WORKING VERY WELL

I CAN BE REACHED AT [edited phone #] OR AT [edited email and phone# from community support forum]

I JUST TRIED TO OPEN A DOWNLOADED EMAIL AND FOR THE FIRST TIME EVER I WAS TOLD TO ENTER THE PASSWORD TO OPEN THE PDF FILE I TRIED ADOBE ACROBAT AND THEN TRIED MOZILLA WHAT PASSWORD ARE THEY ASKING FOR, WHERE CAN I FIND IT THIS NEVER HAPPENED BEFORE THE LAST MOZILLA UPDATE I WOULD ALSO LIKE TO BE ABLE TO DISCUSS PERFORMANCE AND CONNECTIVITY . MONTHS AGO ALL MY LOGIN AND PASSWORD INFORMATION WAS REMOVED. i HAVE BEEN ABLE TO START INSTALLING THOSE THAT I COULD BY ADDING THOSE I COULD BUT HUNDREDS WERE NOT AVAILABLE . AND MY COMPUTER HAS BEEN WORKING KIND OF OK JUST RECENTLY I NOTICED AN UPDATE TO MY COMPUTER HAPPENED AND IT IS NOT WORKING VERY WELL I CAN BE REACHED AT [edited phone #] OR AT [edited email and phone# from community support forum]

Modified by James

All Replies (1)

Hi,

First, please stop yelling.

Second, remember that the people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers.

Regarding your PDF question: there are encrypted PDFs that require a password to open. But in the first place, how did you conclude that if something happens in Adobe Acrobat, that's a Firefox problem?

Regarding your other question, I don't think I understand it at all.

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