in the last couple of days thunderbird has stopped showing emails from one particular proton account.
in the last couple of days thunderbird has stopped showing emails from one particular account. Inbox is only showing messages up to yesterday, and all mail is only showing to the day before (?). The messages are on the proton webmail inbox ok, and are received by the proton mail app on my phone. I have not changed any settings, and it worked perfectly before now
Modified by Wayne Mery
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I have this problem also. It is limited to the Proton Inbox of my account. Using Thunderbird 140.4.0esr (64-bit). Thunderbird is not able to retrieve my inbox, but it can retrieve any other folders - both ones at top-level and ones inside Folders or Labels. I am attaching screenshots to show Thunderbird activity - I am subscribed to Inbox, and Thunderbird is retrieving messages from the many other folders of my account. Of note is that sometimes Thunderbird appears to address a folder as roy@planalp.net/<folder> and sometimes as rpplanalp@proton.me specifically, rpplanalp@proton.me/INBOX appears to be the addressing of the inbox. My original proton account was rpplanalp, before I connected my domain name.
It has worked fine for a very long time, however, started failing in the last couple weeks and in fact Inbox moved to the bottom of my folders list and I attempted to bring it up to the top. It is notable that I can get the Inbox messages if I subscribe to the All Mail folder, as a poor workaround.
I will also direct this message to Thunderbird support, but I hope you can be responsive. thanks Roy
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Chosen Solution
I have this problem also. It is limited to the Proton Inbox of my account. Using Thunderbird 140.4.0esr (64-bit). Thunderbird is not able to retrieve my inbox, but it can retrieve any other folders - both ones at top-level and ones inside Folders or Labels. I am attaching screenshots to show Thunderbird activity - I am subscribed to Inbox, and Thunderbird is retrieving messages from the many other folders of my account. Of note is that sometimes Thunderbird appears to address a folder as roy@planalp.net/<folder> and sometimes as rpplanalp@proton.me specifically, rpplanalp@proton.me/INBOX appears to be the addressing of the inbox. My original proton account was rpplanalp, before I connected my domain name.
It has worked fine for a very long time, however, started failing in the last couple weeks and in fact Inbox moved to the bottom of my folders list and I attempted to bring it up to the top. It is notable that I can get the Inbox messages if I subscribe to the All Mail folder, as a poor workaround.
I will also direct this message to Thunderbird support, but I hope you can be responsive. thanks Roy
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