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Constant Crashes on HP Laptop

William Yorns
William Yorns
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Hi, Once last week I had Firefox crash, like quite literally the window I had open just closed abruptly. Tried doing the refresh using the setup wizard and it did not help. Then I've tried uninstalling/reinstalling several times. Each time it'll open up like new, and within 10 minutes the window closes randomly and then Firefox doesn't launch anymore on my laptop. No error message, just does not launch whether I try to from taskbar or Home or even run as administrator. Seemingly random I've been using Firefox for months and it just started doing this last week.

Sorry for lack of other info, thanks for any help you're able to give.

Hi, Once last week I had Firefox crash, like quite literally the window I had open just closed abruptly. Tried doing the refresh using the setup wizard and it did not help. Then I've tried uninstalling/reinstalling several times. Each time it'll open up like new, and within 10 minutes the window closes randomly and then Firefox doesn't launch anymore on my laptop. No error message, just does not launch whether I try to from taskbar or Home or even run as administrator. Seemingly random I've been using Firefox for months and it just started doing this last week. Sorry for lack of other info, thanks for any help you're able to give.

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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If windows, home or pro? Are you running any security software besides MS Defender? What version of Firefox? If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ You can also see what happens with windows in safe mode.

Also run this to make sure your HP is up to date with drivers. https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html

I also running HP's. HP ProBook 455 15.6 inch G9 Notebook PC

Helpful?

William Yorns
William Yorns Question owner
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Windows 11 Pro, running HP Wolf Security (it was predownloaded on the laptop). Whatever the most recent version is of Firefox on the microsoft store so 140.0.2.0

This laptop is an HP ProBook 450 15.6in G10 Notebook PC.

Thank you for the rapid response, will update when I try these solves.

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