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when logging into "my telus" returns (type "PingFedError" status 500 fields [] message "PingFed: [400] Client id does not match the id of the client to whom the authorization code was issued.")

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  • Last reply by Denys

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Is this perhaps because of the email i use for Mozilla login is different? Also Firefox is not my default browser on this windows PC, Microsoft Edge is, (although rarely used) when I do sign in with Edge the login proceeds normally. any suggestions? this is obviously not critical but I am seeking clarification.

Is this perhaps because of the email i use for Mozilla login is different? Also Firefox is not my default browser on this windows PC, Microsoft Edge is, (although rarely used) when I do sign in with Edge the login proceeds normally. any suggestions? this is obviously not critical but I am seeking clarification.

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Hello,

We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, try also clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
  5. Finally, if the problem is still not fixed, please check if it persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
    • If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
    • If it doesn't, that's a compatibility issue. Please report it on Webcompat, so that our team there may be able to look into it. We'd also appreciate posting a link to your report here.

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