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My laptop screen goes black when i try to play videos that are on certain websites

  • 3 replies
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  • 9 views
  • Last reply by Denys

ukgopher
ukgopher
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I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can still hear the video playing in the background. Why is this happening. I have a new HP envy laptop and am using firefox browser but when i use my work laptop which does not have firefox (IBM Thinkpad) i do not face this issue therefore i assume it is a setting in firefox

I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can still hear the video playing in the background. Why is this happening. I have a new HP envy laptop and am using firefox browser but when i use my work laptop which does not have firefox (IBM Thinkpad) i do not face this issue therefore i assume it is a setting in firefox

All Replies (3)

Denys
Denys
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Hello,

Does this happen in apps other than Firefox, when Firefox is closed?

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ukgopher
ukgopher Question owner
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the only internet browser app i have on my laptop is firefox but when i use my work computer which has a different browser i dont have this problem

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Denys
Denys
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  • Top 10 Contributor
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I see, please try running Firefox in Troubleshoot Mode. Does the problem persist?

Could you also please give some URLs of the websites you experience troubles with?

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