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ATT.NET cannot sign on using firefox

Charlene
Charlene

I cannot sign into ATT.Net email account on Firefox? I am on Xfinity WiFi.

Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over. I can access using Chrome. How can I access without changing from Firefox?

I cannot sign into ATT.Net email account on Firefox? I am on Xfinity WiFi. Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over. I can access using Chrome. How can I access without changing from Firefox?
Attached screenshots

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Hi Charlene, users have been reporting issues for the past month. For example:

https://support.mozilla.org/questions/1490607 (unsolved)

Users report that they can connect the first time, but not after that. That it works in a private window when it doesn't work in a regular window. These reports point to some things to check:

(1) If you use Adblock Plus or DuckDuckGo Privacy Essentials, make a site exception for AT&T sites.

Usually you can do this with their toolbar button.

(2) Try clearing AT&T cookies. Here's how:

While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.

Then try reloading the page.

Any progress so far?

Helpful?

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