We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-598d40cb-4ea6-49db-9cd5-9e07d0250121 21/01/2025, 10:41 pm View bp-550d59dd-ce5e-4889-87e1-429160250121 21/01/2025, 9:52 pm View bp-7f31cdf7-fe38-4e59-bdac-155710250121 21/01/2025, 9:19 pm View bp-addf6cc8-7002-429a-b194-58a2a0250121 21/01/2025, 7:22 pm View bp-2f16ce63-09bc-4f11-a3e0-b01db0250121 21/01/2025, 12:58 pm View

No, no help at all. Christ, this has been going on for a year or more, crashes every 15 minutes or so. Two different computers, one Win7 64 bit desktop, one Win10 64 bit laptop. DIFFERENT COMPUTERS> Firefox is utterly unusable. Your crash reports are utterly useless. They are never answered or acted on.

I have to abandon Firefox.

I have already try this when Firefox is slow or crashing (it worked for me) :

Refresh Firefox - reset add-ons and settings If you're having problems with Firefox, refreshing may help by restoring the browser to its default state while saving your essential information, like bookmarks and passwords.

Important: A Firefox refresh removes add-ons and other customizations, such as extensions, extension data, and preference configurations. If you've made accessibility customizations to Firefox, you may need to add them back after refreshing. Consider using Firefox Troubleshoot Mode to diagnose issues before you refresh Firefox.