Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am locked out of Amazon because I do not know my passkey for firefox/mozilla. I didn't know I had one and I don't know where to find it. Can you help me?

more options

I am locked out of Amazon because I don't know my "passkey" to Amazon. I didn't know I had a passkey and I don't know where to find Amazon says it is under firefox.exe. Can you help me?

I am locked out of Amazon because I don't know my "passkey" to Amazon. I didn't know I had a passkey and I don't know where to find Amazon says it is under firefox.exe. Can you help me?

All Replies (1)

more options

A passkey is an alternative to a traditional username/password pair. If you don't remember setting up a passkey for Amazon, then you should still be able to sign in using your username and password. (If Firefox shows an option to use a passkey, please ignore it.)