Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot delete Screenshots from PC

  • 4 replies
  • 0 have this problem
  • Last reply by NiaMariae

more options

I take a lot of screenshots using Firefox's built in screenshot tool to share with my friends. After a while it slows down my Photos folder and I move them elsewhere. However, I cannot move, delete, or even rename any of the 18 photos shown in the photo below. They are all from Twitter/X, but this error does not apply to every screenshot from Twitter - I was able to move or delete most of them. However, it is ONLY happening with photos from Twitter. They are not Read Only so I don't know what the issue is. I'm not having this issue with Windows Snip tool, only Firefox Screenshots.

I take a lot of screenshots using Firefox's built in screenshot tool to share with my friends. After a while it slows down my Photos folder and I move them elsewhere. However, I cannot move, delete, or even rename any of the 18 photos shown in the photo below. They are all from Twitter/X, but this error does not apply to every screenshot from Twitter - I was able to move or delete most of them. However, it is ONLY happening with photos from Twitter. They are not Read Only so I don't know what the issue is. I'm not having this issue with Windows Snip tool, only Firefox Screenshots.
Attached screenshots

All Replies (4)

more options

I hope you don't mind me bumping this but I am STILL having this issue after a full Windows re-install. Screenshots I take of Twitter/X using Firefox's built in screenshot tool are saving to "\\?\E:\Pictures" meaning that I cannot delete them without using Command Prompt (and I haven't tried that yet because it's such a hassle).

Does anyone know how I can get screenshots to save to just E:\Pictures without the weird "\\?\" at the start?

Helpful?

more options

Can you enter about:config in the address bar and check the value of browser.download.lastDir? Thanks.

Helpful?

more options

Hi! Thanks for replying.

My browser.download.lastDir is E:\Pictures. I choose where to download each file (I do not want them all in Downloads).

Helpful?

more options

TyDraniu said

Can you enter about:config in the address bar and check the value of browser.download.lastDir? Thanks.

I just had the error again and the value is now: "\\?\E:\Pictures". I cannot delete this image from my PC. Screenshot from Twitter/X once again. Only having this issue with firefox screenshot tool and only on this website.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.