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I have an account and thought that the bookmarks etc would be saved. when I downloaded the most recent version of mozilla everything went out the window and it stopped working. I had selected not to restore defaults cause it messes with a lot of settings that I didn't want to have to redo again. didn't matter what i did it wouldn't work. ended up having to install a new version of mozilla, how ever my history, bookmarks, etc that I rely on being there where all gone. I need help trying to get everything back please
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Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.