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Server Error

  • 6 replies
  • 1 has this problem
  • 34 views
  • Last reply by FredMcD

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Hi there

I have just updated Firefox Browser from 91.0.2 (32-bit) to 92.0 (64-bit)

The following website now gives a "Server Error" splash as soon as any search operation is attempted and of course, no results are found: https://isrc.soundexchange.com/#!/search

Firefox Browser vers 91.0.2 (32-bit) still works perfectly, but 92.0 (64-bit) gives 'Server Error'

I have tried safe mode, cleared the cache and checked all Privacy and Security settings. The only way to "fix" this problem is to go back to 91.0.2 (32-bit).

Please see images attached First showing 92.0 (64-bit) with Server Error Second, Working. Same site using Vers 91.0.2 (32-bit)

Any ideas would be appreciated.

Thanks

Attached screenshots

Chosen solution

I had no problem. Version 92.0


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Read this answer in context 👍 1

All Replies (6)

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Helpful?

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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Helpful?

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Thanks for the replies, I really appreciate your time.

I worked through all the suggestions, but the problem persists.

Just wondering whether someone else can try https://isrc.soundexchange.com/#!/search using Firefox vers. 92 and see if it works? Login is not required, just try searching for something such as John Lennon etc and see if Server Error flags up or you get results. The website still works perfectly for me with vers. 91.0.2, but not 92.

Thank you

Helpful?

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Chosen Solution

I had no problem. Version 92.0


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

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Hey Fred

Thanks for doing that.

I also tried 92 on another computer and all was ok. So I uninstalled it completely and then reinstalled it. Seems to be working fine right now. Clearly, something got corrupted during, or after the first install. Thanks for pointing me in the right direction.

Have a great day

H

Helpful?

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Glad to help. Safe Surfing.

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