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In Google Play, screen goes white when trying to write or edit a review

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When I try to write or edit a review on Google Play it fails because the screen goes totally white. This doesn't happen in Chrome or Edge. I tried many things including deleting all Google cookies, allowing pop-ups, etc. Platform: latest Win10 Pro 20H2, Firefox 91.0.1.

All Replies (4)

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Thanks, Fred. Troubleshooting mode did not fix it. I turned off GPU acceleration, restarted Firefox and was able to write one review. For reviews, Google Play puts up a dialog box which resembles a pop-up but I don't think it really is.

However, for subsequent reviews or edits I still get the white screen. I experimented a lot turning it on and off, restarting, trying to edit a review. At no point would it allow me to edit a review due to the white screen. But generally if I turn of the GPU and restart Firefox I can create one new review. Just one, then I get the white screens again.

It seems to me that this is just the kind of failure which would drive a Firefox customer over to Google Chrome. Hopefully it can get a high priority with Mozilla's dev team.

Modified by FidoFidoFido

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Common responses:

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

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After disabling graphics hardware acceleration and restarting firefox, I was again able to edit reviews on google play. I did not need to delete cookies nor to switch off the apps "uBlock origin" and "Cookie AutoDelete". I use Kubuntu 20.04 with Firefox 95.0.1 (64-Bit) on a Lenovo ThinkPad T430s